Technical Support Assistant - Level 2 Technical Support

Description

Job Summary: We are seeking a service-oriented Technical Support professional focused on problem resolution and continuous improvement, combining customer interaction with technical tasks. Key Highlights: 1. Dynamic role combining customer support and internal technical tasks. 2. Opportunity to continuously document and improve support processes. 3. Focus on problem resolution and customer service. At Campa, we seek a service-oriented Technical Support professional focused on problem resolution and continuous improvement. This position combines customer interaction, remote/in-person support, and internal technical tasks. You will be responsible for ensuring our products operate correctly in our customers' environments, as well as continuously documenting and improving support processes. Responsibilities Customer Support: • Handling and resolving incidents via phone, email, remote access, and in-person visits • Installation and reinstallation of Campa applications • On-site or remote technical problem diagnosis and resolution Internal Support: • Formatting and preparing computer equipment • Installing internal software • Preventive and corrective maintenance of computers and printers Management and Improvement: • Documenting activities in internal tools • Updating manuals, guides, and tutorials • Proposing improvements to support processes Conditions * Schedule: Monday to Friday, 8 AM to 6 PM * Modality: On-site. -Requirements- Minimum Education: Upper Secondary Education – Technological High School Diploma 1 year of experience Languages: English Age: Between 20 and 35 years Knowledge: Problem solving, Documentation, Customer follow-up, Remote support, Customer service, Helpdesk management Willingness to travel: Yes Keywords: assistant, helper, aide, auxiliary, support, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist