Job Function: Software & Cloud Why SoftwareOne?: SoftwareOne and Crayon have joined forces to create a global AI-powered software and cloud solutions provider, with a bold vision for the future. With a presence in more than 70 countries and a diverse team of over 13,000 professionals, we offer unique opportunities for talent to grow, make an impact, and help transform the future of technology. At the heart of our business are our people. We empower our teams to collaborate across borders, innovate without fear, and continuously develop their skills through world-class learning and development programs. If you’re passionate about cloud, software, data, artificial intelligence, or building meaningful customer relationships, you’ll find a place here to grow and shine. Join us and become part of a purpose-driven culture where your ideas matter, your development is a priority, and your career can expand globally. The Role: **Platform Support Engineer** Full-time | Possible locations: United Kingdom, Poland, Ireland, Mexico, or India | Visa sponsorship not available Are you ready to take ownership and solve complex technical challenges? Are you motivated by dynamic environments where collaboration and curiosity drive results? Are you passionate about guiding others and delivering exceptional support? **Key Responsibilities** * Manage, prioritize, and resolve high-complexity technical incidents. * Collaborate with engineering teams to accelerate solutions and review failures or bugs. * Lead calls with stakeholders and customers, defining agendas and ensuring clear outcomes. * Support leadership teams with reporting and escalation management. * Facilitate ideation sessions and document actionable conclusions. * Mentor and guide less experienced team members. **What This Role Offers** * A global, inclusive, innovation-focused culture. * Flexible work options: remote, hybrid, or office-based. * Generous time-off policies and extensive learning opportunities. * Employee stock purchase plan. * ...and much more! (Additional benefits vary by region) What We Expect From You: * Solid experience in platform support for web applications and SaaS solutions. * In-depth knowledge of APIs, ticketing systems (e.g., ServiceNow), and workflows. * Familiarity with ITIL/KCS frameworks and ALM tools (e.g., JIRA, Confluence). * Ability to creatively analyze problems and communicate effectively in English. * Exposure to ERP systems, Postman, scripting languages (e.g., Python), and network/console log analysis. * A curious mindset, critical thinking, and commitment to continuous learning. **We Want to Meet You!** We welcome applications from individuals with diverse backgrounds and encourage you to apply even if you don’t meet all the requirements. We value potential, initiative, and eagerness to learn. **Ready to Make an Impact?** Apply now and join a team where your expertise drives real customer success—and your development is a top priority. Have questions? Reply to the confirmation email you receive after applying—our Talent Acquisition team will be delighted to assist you.