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We believe in structured systems, high standards, and a client\\-first approach — and we’re expanding our Customer Care team.\n\nIf you love helping people, thrive in organized environments, and want to be part of a professional, mission\\-driven team, we want to meet you.\n\n**Position Summary**\n\nThe **Customer Care Agent** is the first point of contact for our clients and plays a key role in setting expectations, collecting documents, and moving cases smoothly through our workflow. You will support clients during the early stages of their case, provide updates, and ensure all required information is gathered so the Case Management team can begin producing the legal packet.\n\nThis is **not** a sales role and **not** a legal advisor role. \nThis is a **client support \\+ document coordination** position.\n\n**Responsibilities**\n\n* Welcome newly signed clients with professionalism and warmth\n* Explain the beginning of the immigration case process (script provided)\n* Confirm payment arrangements and send required onboarding materials\n* Collect required documents and ensure everything is uploaded correctly\n* Start FOIA requests once client IDs are received\n* Maintain weekly follow\\-ups with clients in “Pending Documents” status\n* Provide case updates using approved scripts and Filevine notes\n* Respond to client questions within policy timelines\n* Identify red flags or issues and escalate to supervisors\n* Document all client interactions with screenshots and notes\n* Coordinate with the FOIA and Case Management teams to ensure smooth handoffs\n* Deliver service with empathy, accuracy, and urgency\n\n**Minimum Requirements**\n\n* **1\\+ year of experience in customer service or client\\-facing communication**\n* (Law firm or immigration experience is a plus, but not required)\n* Strong communication skills (written \\+ verbal)\n* Ability to follow structured workflows and meet follow\\-up deadlines\n* Tech\\-savvy and comfortable learning new systems\n* Reliable, organized, and detail\\-oriented\n* Ability to maintain professionalism with frustrated or anxious clients\n* Bilingual (English/Spanish) highly preferred\n* Must be able to work in a fast\\-paced environment with high accuracy\n* Must never provide legal advice — training provided\n\n**What We Offer**\n\n* Competitive pay\n* Professional, supportive work environment\n* Training and growth opportunities\n* Structured workflows that make your job easier\n* Opportunities to advance to Case Management or Supervisory roles\n* A mission\\-driven team helping immigrant families every day\n\n**Ideal Candidate Qualities**\n\nWe are looking for someone who is:\n\n* Friendly, patient, and empathetic\n* Extremely organized\n* Consistent with follow\\-ups\n* Comfortable with technology\n* A great communicator\n* Able to follow processes and scripts\n* A team player\n* Trustworthy and dependable\n\n**How to Apply**\n\nSubmit your resume through Indeed. \nA cover letter is not required but is encouraged.\n\nJob Type: Full\\-time\n\nPay: $10,000\\.00 \\- $30,000\\.00 per month\n\nWork Location: In person\n\nExpected Start Date: 08/12/2025","price":"MXN 10,000-30,000/year","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1765221078000","seoName":"customer-care-agent-immigration-law-firm","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-fuentes-del-valle/cate-cust-service-facing/customer-care-agent-immigration-law-firm-6466829806771312/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"38f23f5f-df28-47aa-9221-4a8c773347f6","sid":"39d18a20-82a2-49a1-9e37-7688ff707d36"},"attrParams":{"summary":null,"highLight":["Support immigration clients with care","Collect and organize documents","Bilingual (English/Spanish) preferred"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1765221078654,"categoryName":"Customer Service - Customer Facing","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"1261,1266,1385","location":"Sindicato Nacional de Electricistas 54, Hab Viveros del Valle, 54060 Tlalnepantla, Méx., Mexico","infoId":"6466829808384312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Site ID Lead - (Hybrid in Argentina, Columbia, or Mexico)","content":"**Description**\n\n\nSite ID Lead \\- (Hybrid in Argentina, Columbia, or Mexico)\nSyneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.\n\n\nOur Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.\n\n\nWhether you join us in a Functional Service Provider partnership or a Full\\-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.\n\n\nDiscover what our 29,000 employees, across 110 countries already know:\n\n**WORK HERE MATTERS EVERYWHERE**\n\n\nWhy Syneos Health\n\n* We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.\n* We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.\n* We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.\n\n**Job Responsibilities**\n\n\nHybrid Role \\- Must be able to work 2 days per week in office.\n\n\nOpen to hiring in Argentina, Columbia, and Mexico.\n\n**Strategic Planning**\n\n* Ability to understand and translate protocol requirements to develop the ideal site profile, in collaboration with Sponsor and key cross\\-functional leads.\n* Mine relevant databases, epidemiology resources, available literature resources, etc. to identify the best suited sites and countries for the project and proactively advocate for inclusion of strategic relationship sites and for efficiencies\n* Develop the Site Selection Plan with input from the Sponsor, Project Lead and Clinical Lead, to ensure seamless and project\\-tailored site selection strategy, also by understanding, validating and incorporating the proposed site selection strategy as available in Proposal and feasibility documents\n* Draft and program the potential investigator questionnaire template based on protocol requirements, with input from Project Lead (PL), Medical Monitor, Clinical Lead, etc.\n* Negotiate and finalize supporting documents such as the Confidential Disclosure Agreement (CDA) template and Data Privacy Forms, Site ID Cover Letters, etc.\n\n**Operational Oversight**\n\n* Lead the technical and operational site identification aspects of global projects including tracking and weekly reporting of project deliverables to Site ID Management, Internal Project Team, and Sponsor\n* Train and mentor site identification project team members on project protocol, study\\-specific requirements, and the site identification process. This includes management of performance and quality of work to meet project goals\n* Attend project team and client meetings to represent Site ID and provide updates on Site ID status\n* Recommend sites for PSV to PL and/or sponsor by analyzing and scoring survey data\n* Proactive risk management and expectation management by analyzing and monitoring progress. Includes development of mitigation strategies and solutions to ensure successful delivery of Site ID.\n\n**Financial Management and Resourcing**\n\n* Responsible for site identification related resource management for projects including, but not limited to requesting country level resources to support projects based on scope \\& budget and communicate changes to resource requirements\n* Project\\-specific financial management including, but not limited to understanding costing tool \\& translation into activities and hours, revenue recognition of assigned projects and forecasting of units\n\n**Qualifications**\n\n* BA/BS in the biological sciences or related discipline in the natural sciences/health care field (e.g. RN)\n* Experience working in a pharmaceutical, biotech, contract research organization or clinical research site\n* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), database applications, email, and internet\n* Strong presentation skills, interpersonal skills, as well as a team oriented approach\n* Excellent verbal and written communication skills\n* Excellent analytical skills\n* Excellent time management skills\n* Ability to multitask under tight deadlines on several projects with specific and unique requirements, while providing attention to detail and high quality work\n* Ability to be flexible, adapt to change, work independently, as well as work as part of a team in a matrix environment\n* Strong project\\-level and department\\-level operational experience with a willingness to challenge oneself to meet project, department, and company goals\n\n**Get to know Syneos Health**\n\n \n\nOver the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000\\+ Trial patients.\n\n\nNo matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever\\-changing environment. Learn more about Syneos Health.\n\n\nhttp://www.syneoshealth.com\n\n**Additional Information**\n\n \n\nTasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1765221078000","seoName":"site-id-lead-hybrid-in-argentina-columbia-or-mexico","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-fuentes-del-valle/cate-cust-service-facing/site-id-lead-hybrid-in-argentina-columbia-or-mexico-6466829808384312/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"b55e4e57-879b-4290-bded-f0123a4ae14b","sid":"39d18a20-82a2-49a1-9e37-7688ff707d36"},"attrParams":{"summary":null,"highLight":["Lead global site identification projects","Develop strategic site selection plans","Train and mentor project teams"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Tlalnepantla,Estado de México","unit":null}]},"addDate":1765221078780,"categoryName":"Customer Service - Customer Facing","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"1261,1266,1385","location":"Ópalo Sur 32, Tizayuca, 43806 Tizayuca, Hgo., Mexico","infoId":"6466829810009912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Customer Support","content":"Apollo.io is the leading go\\-to\\-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1\\.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top\\-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.\n\n\n**The Role**\n\n**The Product Advocate position is open to residents of** **Mexico City** **and requires full English fluency.**\n\nApollo.io is seeking dedicated and knowledgeable people to join Apollo.io as a Product Advocate. This pivotal role involves delivering exceptional customer experiences by leveraging deep product expertise and strong communication skills. The Product Advocate troubleshoots and resolves customer issues, optimizes support processes, and contributes to Apollo’s values\\-driven culture. By collaborating across teams, this role ensures customers achieve their goals while demonstrating ownership, curiosity, and a commitment to continuous improvement.\n### **Responsibilities**\n\n\n* Handle customer inquiries in digital and voice channels in our CRM of choice to provide technical and product support.\n* Ask thoughtful questions to troubleshoot and resolve customer issues, escalating complex problems effectively.\n* Stay up\\-to\\-date on product changes, new features, and integrations, proactively expanding knowledge.\n* Validate workflows with peers and identify patterns in customer feedback to inform internal discussions.\n* Take ownership of ensuring customers understand key features and benefits aligned with their goals.\n* Consistently adhere to SLAs, meeting key performance metrics such as resolution time and CSAT.\n\n### **Required Qualifications**\n\n\n* Minimum proven experience of **2 years in at least one entry\\-level tech Customer Support or Technical Support role**\n* **Strong problem\\-solving skills with the ability to troubleshoot and resolve complex customer issues.**\n* **Ability to adapt to change and remain flexible in a dynamic work environment**\n* **Excellent english communication skills, both written and verbal, with an empathetic approach.**\n* **Proficiency with support tools, including live chat and ticketing systems along with processes and metrics like resolution time, customer satisfaction (CSAT), and ticket volume trends.**\n* Demonstrated ability to manage time effectively and adhere to SLAs.\n* Proficiency in tailoring technical explanations for non\\-technical audiences. \n\n\t+ **Note**: If you are studying or have finished a data science or engineering degree we will happy to consider your application if you don't meet the minimum proven experience requirement previously mentioned\n\n### **Preferred Qualifications**\n\n\n* Background in SaaS or technology\\-focused roles.\n* Experience analyzing customer feedback to inform product or process improvements.\n* Familiarity with tools like Jira, Salesforce, and REST API integrations.\n* Strong foundational knowledge of integration and filtering systems.\n* Basic programming knowledge.\n### **We are AI Native**\n\n\n\nApollo.io is an AI\\-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here.\n\n\n### **Why You’ll Love Working at Apollo**\n\n\n\nAt Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we **take extreme ownership** of our work, **move with focus and urgency**, and **learn voraciously** to stay ahead.\n\n\n\nWe invest deeply in your growth, ensuring you have the resources, support, and autonomy to **own your role and make a real impact**. Collaboration is at our core—we’re **all for one**, meaning you’ll have a team across departments ready to help you succeed. We encourage **bold ideas and courageous action**, giving you the freedom to experiment, take smart risks, and drive big wins.\n\n\n\nIf you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1765221078000","seoName":"customer-support","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-fuentes-del-valle/cate-cust-service-facing/customer-support-6466829810009912/","localIds":"249","cateId":null,"tid":null,"logParams":{"tid":"ae1d2673-d06a-4df1-943f-e6b0f35c6a1a","sid":"39d18a20-82a2-49a1-9e37-7688ff707d36"},"attrParams":{"summary":null,"highLight":["Support customers via digital and voice channels","Resolve technical issues efficiently","Collaborate across teams to improve processes"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Tizayuca,Hidalgo","unit":null}]},"addDate":1765221078907,"categoryName":"Customer Service - Customer Facing","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"1261,1266,1384","location":"Cda. Prol. Vicente Villada 4, San Cristóbal, 55000 Ecatepec de Morelos, Méx., Mexico","infoId":"6466829785600112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Elektra Sales – Palomas Ecatepec","content":"GRUPO SALINAS IS LOOKING FOR YOUR TALENT!!\n \n \n\nElektra Sales Advisor – Palomas Ecatepec\n \n \n\nAt Elektra, we seek talented individuals and invite you to join our team as a Seasonal Elektra Sales Advisor.\n \n \n\n**Requirements:** \n\nExperience in product sales\n \n \n\nResults-oriented\n \n \n\nService-oriented attitude\n \n \n\nCompleted high school diploma with certificate\n \n \n\n**Responsibilities:** \n\nMerchandise arrangement and display.\n \n \n\nSales of store items.\n \n \n\n**Duties:** Delivering outstanding customer service and attention, performing sales, arranging merchandise, and building long-term relationships with customers.\n \n \n\nContact us at 55-15-05-43-34\n \n \n\nJoin us!","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1765221077000","seoName":"Ventas+Elektra+Palomas+Ecatepec","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-fuentes-del-valle/cate-customer-service-call-center/ventas%2Belektra%2Bpalomas%2Becatepec-6466829785600112/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"5cdf4179-ea05-4d46-9e68-2d8c79acc1f8","sid":"39d18a20-82a2-49a1-9e37-7688ff707d36"},"attrParams":{"summary":null,"highLight":["Seasonal sales advisor role","Experience in product sales required","Offering excellent customer service"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ecatepec de Morelos,Estado de México","unit":null}]},"addDate":1765221077000,"categoryName":"Customer Service - Call Center","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"1261,1266,1385","location":"Isabel La Católica 5, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX, Mexico","infoId":"6466829793958712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Experto","content":"Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only\\-at\\-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. \n\n \n\nAs an Expert, you possess a deep understanding of our products and services across the Apple ecosystem. You excel at selling products, offering all of Apple’s services, and delivering an exceptional customer experience. An Expert exemplifies what great customer engagement looks like, and mentors others on how to achieve results. \n\n \n\n**Description** \n\nDemonstrate and sustain top\\-performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. \n\n \n\nBe knowledgeable about and proactively stay up to date on Apple’s products, services, purchase options and Product Zone sales processes.\n \n\n \n\nSupport your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities.\n \n\n \n\nMaintain accuracy and follow guidance. \n\n \n\nPerform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.\n \n\n \n\nContribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. \n\n \n\nDemonstrate Apple’s values of inclusion and diversity in daily activities. \n\n \n\n**Preferred Qualifications** \n\nYou can: \n\nDemonstrate knowledge of Apple products and services.\n \n\nShow a track record of producing top\\-performing sales and customer experience results. \n\nPersonalize solutions based on customer needs, and effectively communicate them. \n\nSolve customer concerns using care, learning, and presentation skills. \n\nWork in a fast\\-paced environment, often supporting multiple customers at the same time. \n\nLearn about and deepen your understanding of Apple products and services, and third\\-party products, to enhance the customer experience.\n \n\nSupport and educate the broader team by sharing knowledge, experiences, and insights. \n\n \n\n**Minimum Qualifications** \n\nYou should: \n\nBe available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. \n\nHave experience in retail or sales, or related work experience. \n\nBe proficient in the local language, both written and spoken. \n\n \n\nApple is an equal opportunity employer that is committed to inclusion and diversity. Apple provides reasonable accommodations to applicants with disabilities and in accordance with local requirements. Apple is a drug\\-free workplace.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1765221077000","seoName":"expert","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-fuentes-del-valle/cate-cust-service-facing/expert-6466829793958712/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"38290976-56b6-4421-b316-ea3b0530d4f9","sid":"39d18a20-82a2-49a1-9e37-7688ff707d36"},"attrParams":{"summary":null,"highLight":["Expert in Apple products and services","Deliver exceptional customer experience","Support retail sales and service"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1765221077653,"categoryName":"Customer Service - Customer Facing","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"1261,1266,1494","location":"C. Río Lerma 234, Cuauhtémoc, 06500 Ciudad de México, CDMX, Mexico","infoId":"6466829762790612","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Health Actuarial Senior Analyst","content":"Descripción de la publicación:\n**Health Actuarial Senior Analyst** \n\nAre you eager to broaden your professional experience and take your career to new heights? Want to collaborate with a dynamic and inclusive team, where your ideas are valued and your growth is encouraged? This is the next step in your career! \n\nThis is a hybrid role based in our Mexico City office. You’ll enjoy the flexibility of working both remotely and in\\-person after an initial training period, while building connections with global colleagues in a vibrant workspace in our Global Capability Center. **What the day will look like** \n\nYou will play a crucial part in the analysis of actuarial data and financial reporting, contributing to significant decisions for our clients. We will support you in staying up to date with industry systems and products to enhance your consulting expertise and the value you bring to clients. Some responsibilities include:* Support client projects by performing actuarial and data analysis, preparing clear financial reports, and using sophisticated MS Excel functions for meaningful insights.\n* Assist with the development and maintenance of financial models and exhibits, ensuring accuracy and clarity for internal teams and client communication.\n* Conduct special projects as required, such as plan changes or analyses comparing self\\-funded and fully insured approaches.\n* Prepare clear and informative financial exhibits to support client reports and correspondence.\n* Maintain current knowledge of group systems, products and technology, understanding their relevance to group insurance consulting.\n\n**How this opportunity is different** \n\nYou will have exceptional opportunities for growth, both vertically and horizontally within our organization. Not only do our colleagues have access to tools to build various financial models such as Incurred But Not Reported Claims model, Actuarial Value Plan Model and Pricing Models with MS Excel, but we also provide our innovative Actuarial Modeling Suite, a proprietary software. **Skills and experience that will lead to success** \n\nTo excel as a Senior Health Analyst at Aon, we are looking for candidates who bring expertise, enthusiasm, and a commitment to excellence. Our colleagues have excellent technical and analytical abilities, demonstrating attention to detail and a dedication to delivering high\\-quality results.* A minimum of two years of experience in actuarial analysis, insurance, or fund management.\n* Proficiency in Microsoft Office software, especially Excel.\n* Strong written and verbal communication, with the ability to convey complex ideas clearly to diverse audiences.\n* English fluency at C1 Level is required\n\n**Education** \n\nAn undergraduate degree, ideally in mathematics, statistics, finance, economics, engineering, or related fields. Postgraduate studies are an asset and will be highly regarded. **How we support our colleagues** \n\nIn addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! \n\nOur continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. \n\nAon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.\nAon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. \n\nWe welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. 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Áñil 611, Granjas México, Iztacalco, CDMX.\n\n\nAs a reference, we are adjacent to Foro Sol; nearby public transport options include Metrobús Iztacalco or Metro Velódromo.\n\n\nLic. Jonathan Ruelas 5520810568 Send me a WhatsApp message or apply through this channel","price":"MXN 8,365/month","unit":"per month","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1765221061000","seoName":"call-center-atc","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-fuentes-del-valle/cate-other25/call-center-atc-6466829589107412/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"433ae1c4-9387-4286-a4a9-dc42e4cdce26","sid":"39d18a20-82a2-49a1-9e37-7688ff707d36"},"attrParams":{"summary":null,"highLight":["Call center role with competitive salary","20% monthly bonus","Immediate hiring and paid training"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1765221061649,"categoryName":"Other","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"1261,1266,1384","location":"Monte Casino 100, Molino del Rey, Miguel Hidalgo, 11100 Ciudad de México, CDMX, Mexico","infoId":"6466772609843412","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Telephone Agent, Banking Customer Service Representative. Flexible schedule. Toreo $9,202","content":"**KONECTA MEXICO DIAMANTE TOREO HEADQUARTERS.**\n\n**Telephone Agent, Banking Customer Service Representative. Flexible schedule. Toreo $9,202**\n-------------------------------------------------------------------\n\n### **BANKING CUSTOMER SERVICE TELEPHONE EXECUTIVE. CHAT AND CALLS.**\n\n**Job Description:**\n\n**Provide telephone customer service on behalf of the banking institution; resolve inquiries, questions, and complaints; deliver clear information about banking products and services; ensure a satisfactory customer experience; and foster customer loyalty by meeting quality standards, response time requirements, and the bank’s objectives.**\n\n**Schedule:**\n\n* **8 AM to 4 PM**\n* **9 AM to 5 PM**\n* **10 AM to 6 PM**\n* **11 AM to 7 PM**\n* **12 PM to 8 PM**\n\n**Monday through Sunday, with rotating weekly days off**\n\n**Requirements:**\n\n* **Completed high school: Transcript, academic record, or certificate.**\n* **Experience: 5 months – 1 year in call center / customer service telephone agent roles.**\n* **Experience: 5 months in banking customer service via chat.**\n* **Banking knowledge: Prior participation in a banking campaign (any traditional, digital, or related bank). ATC, collections, retention, sales, etc., are all accepted.**\n\n**If you have incomplete high school education (send your CV to the account manager for a specific job offer)**\n\n**Who Are We?**\n\n**Konecta México is a leading Contact Center services company with over 20 years of presence in Mexico and more than 6,000 employees across six operational centers, including one in Toreo, Mexico City.**\n\n**Where Are We Located?**\n\n**\\*Address: Av. Rodolfo Gaona 3 – 8th Floor, Periodista, Miguel Hidalgo, 11220 Mexico City, CDMX\\***\n\n**Near Parque Toreo.**\n\n**What Do We Offer?**\n\n**Integrated salary of $9,202**\n\n**Base salary of $8,365 + 10% bonus ($836)**\n\n* **Paid training from day one**\n* **Uncapped commissions**\n* **Statutory benefits + additional benefits**\n* **Career advancement after 6 months**\n* **Transportation assistance**\n* **Referral bonus**\n* **Quarterly and monthly bonuses**\n* **and much more...**\n\n**Why Work With Us?**\n\n**At Konecta México, we offer a dynamic and professional work environment with growth and development opportunities; we have a dedicated department that designs career plans, enabling employees to compete for better positions within the company after 6 months.**\n\n**We are committed to our employees’ well-being and promote an organizational culture grounded in respect, inclusion, and service excellence.**\n\n**How Does It Work? How Do I Apply?**\n\n**One of our Recruitment Analysts will contact you; to complete your application, simply confirm your availability for an interview.**\n\n**If you do not meet the specific requirements but are interested in joining our team and have at least minimum call center experience, please attach your CV to 55 / 12 / 00 / 70 / 84, addressed to Lic. Patricia Cruz.**\n\n**If you are seeking positions in sales, retention, collections, bilingual support, or wish to learn about our openings at the TOREO site, please likewise send a message to the manager specifying your preferences so we can extend a job offer.**\n\n**To expedite the process, you may attend an interview directly between 10 AM and 5 PM, bringing the required documentation and asking for Lic. Patricia Cruz, 8th Floor – KONECTA.**\n\n**Required Documentation for Interview:**\n\n**(Updated, no older than 3 months)**\n\n**IMSS Number, Updated Tax Status Certificate indicating Salary Regime, Birth Certificate, Official ID, Proof of Address, Academic Certificate, Bank Statement, CURP**\n\n**KONECTA MEXICO.**","price":"MXN 9,202/month","unit":"per month","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1765216610000","seoName":"telephone-agent-banking-customer-service-flexible-schedule-toreo-9202","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-fuentes-del-valle/cate-customer-service-call-center/telephone-agent-banking-customer-service-flexible-schedule-toreo-9202-6466772609843412/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"57ed7ec8-58f3-4eb7-a12e-2dfc4fca2a28","sid":"39d18a20-82a2-49a1-9e37-7688ff707d36"},"attrParams":{"summary":null,"highLight":["Integrated salary of $9,202","Paid training from day one","Growth opportunities after 6 months"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1765216610143,"categoryName":"Customer Service - Call Center","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"1261,1266,1384","location":"Toronto 637, Las Americas, 53040 Naucalpan de Juárez, Méx., Mexico","infoId":"6466772611456112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Banking Customer Service Agent. 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CHAT AND PHONE SUPPORT.**\n\n**Job Description:**\n\n**Provide telephone customer service on behalf of the banking institution; resolve inquiries, questions, and complaints; deliver clear information about banking products and services; ensure a satisfactory customer experience; and foster customer loyalty while meeting quality standards, response time requirements, and bank objectives.**\n\n**Schedule:**\n\n* **8 AM to 4 PM**\n* **9 AM to 5 PM**\n* **10 AM to 6 PM**\n* **11 AM to 7 PM**\n* **12 PM to 8 PM**\n\n**Monday through Sunday, with rotating weekly days off**\n\n**Requirements:**\n\n* **Completed high school: Transcript, academic record, or certificate.**\n* **Experience: 5 months–1 year in call center / customer service telephone agent roles.**\n* **Experience: 5 months of chat-based customer service (ATC).**\n* **Banking knowledge: Prior participation in a banking campaign (any traditional, digital, or related bank). ATC, collections, retention, sales, etc., are all accepted.**\n\n**If you have incomplete high school education (submit your CV to the account manager for a specific job offer)**\n\n**Who Are We?**\n\n**Konecta México is a leading Contact Center services company, with over 20 years of presence in Mexico and more than 6,000 employees across six operational centers—including one in Toreo, Mexico City.**\n\n**Where Are We Located?**\n\n**\\*Address: Av. 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To complete your application, simply confirm your availability for an interview.**\n\n**If you do not meet the specific requirements but are interested in joining our team and have at least minimum call center experience, please send your CV to 55 / 12 / 00 / 70 / 84 to Lic. Patricia Cruz.**\n\n**If you are seeking vacancies in sales, retention, collections, bilingual roles, or information about our openings at the TOREO site, please also message the manager with your preferences so we can extend a job offer.**\n\n**To expedite the process, you may attend an interview directly between 10 AM and 5 PM, bringing the required documentation and asking for Lic. 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Our diverse and adaptable teams deliver the right combination of solutions and methodologies to drive results, collaborating closely with our clients’ teams to foster innovation through continuous learning.\n\n\n**Our People**\n\n\n\nAt Toshiba, every team member is empowered to take ownership and develop innovative solutions to our clients’ most challenging problems. To retain and develop top talent, we cultivate a work environment that celebrates creativity, encourages skill development, and enables cross-disciplinary collaboration.\n\n\n**What You’ll Bring to the Team**\n\n \n\n\nEnsure proper ticket registration in the Oracle system for assignment to the appropriate zone, validating whether the customer has an active contract; tickets are raised via phone, email, or chat. For customers with replication enabled, ensure accurate replication into the Oracle system; otherwise, perform necessary actions to achieve replication. 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