Atalait is the platform that connects strategic business requirements that can be addressed through technological solutions, enabling organizations to focus on their market relevance through Operations, Innovation, and Protection. "At Atalait, we promote equal opportunities and development; our talent selection and development processes are based on performance and potential criteria without gender distinction. At Atalait, pregnancy or HIV tests are not requested." We are currently seeking our next IT Service Level Management Analyst. What are we looking for? * Bachelor’s degree in Computer Systems Engineering. Degree certificate and professional license required. * Minimum 1 year of experience in a service desk role. * Knowledge of ITIL. Responsibilities: * Actively collaborate with related departments to ensure quality of deliverables to clients. * Generate reporting templates. * Create and manage the Planner dedicated to each client’s deliverables. * Coordinate with various departments during the report generation process. * Conduct style and quality reviews of reports. * Actively participate in change control tracking. * Perform initial review of RFCs to be evaluated during CAB meetings. * Identify types of changes requested from departments. * Monitor progress of changes approved by CAB. * Actively participate in incident and request tracking and review. * Review quality of incident and request documentation. * Participate in problem tracking and review. * Coordinate with various departments regarding problem documentation. This is a 100% on-site position. Employment type: Full-time Salary: MXN $17,000.00 per month Work location: On-site employment