A logistics company is seeking a CUSTOMER SERVICE ANALYST to provide timely customer attention and follow-up on client requests, ensuring a positive experience and effectively resolving incidents related to logistics services (warehousing, transportation, deliveries, etc.), while guaranteeing effective communication between customers and the company’s operational departments. * Education: \- Completed high school diploma or technical degree (minimum) \- Preferred: Partially completed or completed bachelor’s degree in administrative, logistics, or related fields * Age: 18 years or older **Experience:** * Minimum 1–2 years of customer service experience in logistics, transportation, courier, or related sectors * Experience managing management systems (TMS, WMS, CRM) * Knowledge of logistics processes (preferred) **Technical knowledge and skills:** * Proficiency in Microsoft Office suite (intermediate Excel) * Experience using ERP or CRM systems * Basic understanding of warehousing and transportation processes * Professional writing and correct spelling **Soft skills:** * Effective communication * Customer orientation and problem resolution * Stress tolerance * Organization and time management * Teamwork **Benefits** * Salary: $12,960.00 – $14,256.00 net per month * Working hours: 9:00 AM – 6:00 PM, Monday through Friday * Statutory benefits from day one * Life insurance * Weekly payroll **Key Responsibilities** * Monitor and track deliveries and pickups. * Address and follow up on customer requests, inquiries, complaints, or requirements. * Coordinate with internal departments (traffic, warehouse, operations, and Quality) to ensure service compliance. * Resolve incidents. * Update information in the system. * Generate service reports, performance indicators, and case analyses. * Ensure clear, timely, and professional communication with customers. * Document incidents and escalate them to the relevant departments. Interested candidates may apply via this platform or send their CV to lilian.tovar@lyde.com.mx with the subject line **CUSTOMER SERVICE ANALYST**, or contact us via WhatsApp at **55 1951 6013**. Employment type: Full-time Salary: $12,960.00 per month Benefits: * Company parking * Option for indefinite-term contract * Life insurance * Company-provided mobile phone * Complimentary uniforms Education: * Completed high school diploma (preferred) Experience: * Customer service: 1 year (preferred) Work location: On-site