Administrative Assistant

Description

Job Summary: Brunet Asociados is seeking an Administrative Assistant for the insurance sector, responsible for internal customer service and information processing. Key Highlights: 1. Join the insurance sector as an administrative assistant 2. Customer support and service in Life, Medical Expenses, and Auto insurance lines 3. Strong focus on accurate registration and timely follow-up of pending items **Brunet Asociados is seeking an Administrative Assistant in Guadalajara, Jalisco** ----------------------------------------------------------------------------- **Join the insurance sector as an administrative assistant.** **Education:** Incomplete Bachelor's degree in Administration or completed high school diploma **Minimum Professional Experience:** 1 year in roles related to administration, support, or external/internal customer service. **Job Objective:** Responsible for internal customer service regarding operational needs directed to the firm's various insurance providers in Life, Major Medical, and Auto (individual or group) lines. Processing information received via each insurer's portals and proprietary tools. **Requirements:** * Minimum 2 years of experience in administrative and customer service positions, **preferably in the insurance sector**. * Excellent communication skills (verbal and written). * Ability to work independently with high levels of self-management. * Strong focus on accurate registration and timely follow-up of pending items. **Software and Tools Proficiency:** * Proficiency in web browsers, networks, and standard data processing software such as Microsoft Office. * Google Drive or similar cloud storage platforms. * Familiarity with the scope and usage of CRM systems. * Videoconferencing platforms (Zoom, Meet, or similar). **Main Responsibilities** * **Customer Service:** Deliver high-quality customer service by efficiently and professionally responding to telephone calls, emails, instant messages, and in-person inquiries. * **Resolve customer questions and issues** promptly and satisfactorily. * **Insurance Provider Platform Management:** Access and navigate insurance providers' web platforms to obtain relevant information and carry out necessary actions. * **Activity Registration for Follow-up:** Accurately and thoroughly record and update information in our CRM system to ensure effective tracking of customers and prospects. * **Self-Training and Development:** Proactively seek knowledge and skills that enhance job performance. **Desired Education Level:** Higher education \- incomplete **Desired Experience Level:** Mid-level **Departmental Function:** Administrative / Secretarial **Industry:** Insurance / Insurance Company **Skills:** * administrative * customer service * insurance *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69e90c455300003200e81001\&source\=indeed*