Fresnillo Customer Service - Customer Facing Job Listings

Indeed

Sales

*This job posting comes from the Talenteca.com job board* ### **Job opening for Psychotalents company in Fresnillo, Zacatecas** Join our great work team! We are seeking a sales promoter / sales representative for wholesale channel in mass consumer products. Area: Fresnillo Route: Sombrerete, Fresnillo, Zacatecas and Rio Verde We offer * Monthly income up to $16,600 gross (no commissions) * Gasoline assistance * Uniforms * Ongoing training * Growth opportunities * Statutory benefits from day one Requirements * Own vehicle (100% field work) * Sales experience * Excel proficiency * Good communication skills * Objection handling ability * Knowledge and use of sales strategies * Completed high school Responsibilities * Brand positioning, generating incremental sales, customer service according to client strategy * Visiting various points of sale (PDV) * Product movement (Sell in / Sell out) * Prospecting * Schedule: Monday to Friday from 8:00 to 17:00 hrs and Saturday from 8:00 to 14:00 hrs **Desired education level:** High School **Desired experience level:** Mid Level **Departmental function:** Commercial / Sales **Industry:** Wholesale / Distribution *This job posting comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=690cc1513c00003800ee6d42&source=indeed*

Privada Bahía San José Del Cabo 1, La Paz, 99080 Fresnillo, Zac., Mexico

MXN 16,600/year

Indeed

PROCUREMENT ANALYST

Overview: **Our Mission \& Values**: Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever\-growing number of job opportunities as we strive to become the outsourcer of choice for our clients. *What we offer:** All team members can further their education and earn a college degree through the Qualfon University program * We lead by example to ensure our fantastic team members and supervisors embrace and live the Qualfon Mission \& Values * Team members have FREE access to personal and professional support through the Qualfon coach program * Competitive wages * Opportunities to earn additional income through incentives * Qualfon is dedicated to ensuring all team members have Fun\_Work! *What you will be doing:* This position communicates with Qualfon internal stakeholders and procurement team on vendor\-related updates that include but are not limited to the following:* Terms/price changes. * Vendor updates for contacts, factories supplying products, changes in bank account * Updates respective ERPs as it related to above by following standard written procedures * Responsible for making minor changes or enhancements to supply chain management processes and systems. * Explains policies, practices, and procedures to other functions to support Supply Chain Strategy. Responsibilities: **Responsibilities:*** The purpose of the role is to ensure excellent customer service delivery. Oversee and manage service delivery by meeting all contractual / SLA commitments Contract compliance \& adherence. * The procure\-to\-pay process owner will be responsible for driving global finance transformation projects, governing the overall P2P process, and ensuring processes are standardized across all regions. Identify opportunities for process improvements, changes to policies and drive continuous culture improvement. * Ensure all SLA parameters are met in the account Review and drive appropriate actions / systemic * You will need to be well versed with basic statistics and terms involved in the day\-to\-day business and use it while discussing with stakeholders * You will be expected to constantly be on the lookout for ways to enhance value for your respective stakeholders/clients Qualifications: **What skills you will need:*** B2\+/C1 proficiency in English * Upbeat, enthusiastic, and ready to make a difference in the lives of others * At least 3 years of experience in purchasing and procurement processes. With relevant experience in procure\-to\-pay process. * Specialization or knowledge TAX and IFRS * Advanced knowledge and skills with business software applications. MS Office applications. Advance Excel applications – Macro, Visual Basics, Graph. * Minimum education on bachelor’s degree, certificated. * Professional appearance and conduct EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law

Progreso 27, México, 99013 Fresnillo, Zac., Mexico

Negotiable Salary

Client Operation Support Specialist64317486469763122

Indeed

Client Operation Support Specialist

**Concord** **is a full\-scope loan servicer** delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service\-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price. Handles Manager’s Calls as needed. The Client Operations Support Specialist is responsible for managing corporate client requests and ensuring high\-quality, timely service with a focus on customer satisfaction. Key responsibilities include processing payments, generating reports, validating sales data, and maintaining accurate documentation. The specialist will also conduct regular audits to ensure the accuracy of client consumer information. This role demands strong attention to detail, organizational skills, and the ability to work efficiently under pressure to meet deadlines. Due to the global nature of the business, fluency in English is required, as the role involves frequent communication with English\-speaking clients. Additionally, the work schedule aligns with U.S. holiday calendars, requiring availability on Mexican holidays and time off on U.S. holidays. **Key Responsibilities:** * Promptly address corporate client requests, prioritizing customer satisfaction. * Process client payments, returns, and chargebacks within the system, ensuring accurate fund allocation. * Analyze transactions, new sales, and support cases for KPI’s and client executive reporting. * Validate data files to detect and correct potential errors. * Upload sales data to the system, ensuring compliance with client specifications and expectations. * Maintain organized, secure documentation in line with company privacy and security protocols. * Conduct regular audits to ensure consumer information accuracy for corporate clients. * Collaborate with cross\-functional teams to resolve operational issues and optimize processes. * Propose process improvements related to client management and payments to enhance efficiency and customer experience. * Effectively communicate with corporate clients in both English and Spanish to ensure clarity and effective service. **Requirements** * Technical degree or bachelor’s degree in administration, Finance, Accounting, or a related field. * Equivalent relevant experience in client support and operations management may be considered in lieu of a degree. * Previous experience in corporate client support and operational process management is preferred. * Advanced proficiency in English (both written and spoken). * Intermediate knowledge of Microsoft Excel and other Office applications. * Ability to manage multiple tasks simultaneously with high attention to detail. * Strong communication and customer service skills. * Ability to work under pressure and meet deadlines. * Availability to work on Mexican holidays and rest on U.S. holidays. **Benefits** Salary 23,000 Ticket Vouchers 2,000 Internet Bonus 1000 Medical Insurance Dental Insurance Life Insurance

Progreso 27, México, 99013 Fresnillo, Zac., Mexico

MXN 23,000/year

Customer Service Manager MX63841792380161123

Indeed

Customer Service Manager MX

**Concord** **is a full\-scope loan servicer** delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service\-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price. As a **Customer Service Manager** for our Mexico (MX) operations, you will be responsible for overseeing the execution of customer service strategies and ensuring high levels of customer satisfaction within our service framework. Your role will encompass managing a diverse team, streamlining processes, and fostering an environment that promotes excellence in customer engagement. **Key Responsibilities:** * Develop and implement effective customer service policies and procedures to enhance customer satisfaction. * Lead, mentor, and coach customer service representatives to achieve high performance and meet service goals. * Monitor and evaluate team performance against targets and provide feedback aimed at continuous improvement. * Handle escalated customer inquiries and complaints professionally to ensure resolution. * Collaborate with other departments to enhance service delivery and customer experience. * Prepare and present reports on customer service metrics, trends, and improvement plans to senior management. * Identify training needs and facilitate training programs for the customer service team. * Ensure compliance with company policies, procedures, and regulatory requirements. **Requirements** **Qualifications:** * Bachelor's degree in Business Administration, Management, or a related field. * Minimum of 5 years of experience in a customer service management role, preferably within the financial or servicing industry. * Proven leadership capabilities and experience managing diverse teams. * Strong analytical and problem\-solving skills. * Excellent verbal and written communication skills in both English and Spanish. * Proficiency in MS Office Suite and customer service software. * Ability to work under pressure, manage multiple tasks, and prioritize effectively. * Willingness to travel as necessary for training, meetings, or operational needs. **Benefits** Salary 40,000 mx Internet Bonus 1,000 mx Commissions Vouchery Bonus 2,000mx Medical Insurance Life Insurance Dental Insuranc

Progreso 27, México, 99013 Fresnillo, Zac., Mexico

MXN 40,000/year