**CUSTOMER SOLUTIONS ASSISTANT** Timely handling of assigned Service Reports by daily reviewing each Service Report to address customer requests using management tools to provide a satisfactory response to the request made. **Job functions or activities.** Report on services entering Shipment Control by daily reviewing shipment scans, supported by visit and control label information, through the shipment management system CRM\-SOLUCIONA, to evaluate and manage customer attention, service, and support. Providing feedback to operations regarding process deviations. Execute timely calls to customers for shipments entered into Shipment Control by following the daily coordination process of shipments and customer calls, to evaluate and manage customer attention, service, and support. Providing feedback to operations regarding process deviations. Generate reports for shipments requiring them, by monitoring incidents related to shipments according to the operational cycle process, to notify and coordinate shipments promptly. WORK LOCATION Carretera tránsito pesado \#420 INT 230, colonia zona industrial Job type: Full-time Salary: $9,550\.00 \- $10,500\.00 per month Benefits: * Savings fund * Life insurance * Grocery vouchers Work location: On-site