Rental Agent

Description

Job Summary: Provides direct customer service during the vehicle rental process, managing reservations, contracts, and additional sales to ensure an efficient and satisfying experience. Key Highlights: 1. Direct customer service and comprehensive rental management. 2. Opportunity to sell additional services and products. 3. Professional development in a dynamic environment with continuous training. **Job Objective:** Provide direct customer service throughout the vehicle rental process, ensuring an efficient, clear, and satisfying experience, as well as achieving sales and additional service targets. **Main Responsibilities:** * Serve customers at the counter, lounge, or airport. * Manage reservations in the system. * Explain rental terms, insurance options, and coverage details. * Prepare and finalize rental agreements. * Sell add-on products (e.g., insurance, accessories). * Verify customer documentation (driver's license, credit card, ID). * Coordinate vehicle delivery with the operations team. * Follow up on returns and contract closures. * Resolve basic inquiries, complaints, or incidents. * Meet sales and customer service performance metrics. **Requirements:** * Education: Completed high school diploma or incomplete bachelor's degree. * Experience: 1 year in customer service or sales (preferred). * Languages: Basic/intermediate English (mandatory for airport locations). * Basic computer skills. * Flexible availability for shift work. **Competencies:** * Excellent customer service orientation * Strong verbal communication skills * Sales-oriented mindset * Ability to work under pressure * Problem-solving ability * Service-oriented attitude **We Offer:** * Base salary \+ commissions * Statutory benefits * Continuous training * Growth opportunities