**Additional Information** **Job Number**25170230 **Job Category**Rooms & Guest Services Operations **Location**Fairfield by Marriott Inn & Suites Queretaro Juriquilla, Av Paseo de la Republica y Fray Junipero Serra, Juriquilla, Queretaro, Mexico, 76127 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management Our job is not just about ensuring smooth check-in and check-out processes. It's also about creating a unique and memorable experience for the guest. Our Guest Experience Specialists take initiative to offer a wide range of services that guide our guests throughout their stay. Their responsibilities go beyond typical front desk duties, extending to managing guest service across key areas of the hotel with a focus on always prioritizing the guest. They are empowered to be proactive and do whatever is necessary at any given moment. Whether performing operational tasks, handling guest requests, serving quality food, completing reports, or recommending notable local events and attractions, Guest Experience Specialists ensure these interactions become part of the guest’s overall experience. Regardless of specific role, there are several fundamental requirements for success (creating a safe work environment, following company guidelines and procedures, respecting confidentiality, protecting company assets, maintaining quality standards, and ensuring professional uniform, personal appearance, and communication). Guest Experience Specialists are constantly on the move (standing, sitting, walking for extended periods) and involved in various physical tasks (moving items, lifting, carrying, pushing, and placing objects weighing less than 25 pounds unassisted; reaching overhead, bending, and performing movements requiring knee flexion, twisting, stretching, and stooping). It is essential that Guest Experience Specialists consistently perform these tasks (and other reasonable tasks assigned) effectively to ensure guest satisfaction and smooth hotel operations. DESIRABLE SKILLS Education: High school diploma or equivalent certification from a General Educational Development (GED) program. Relevant work experience: No prior related work experience required. Supervisory experience: No supervisory experience required. License or certification: None *At Marriott International, we are committed to providing equal opportunities, ensuring everyone feels welcome, and enabling access to employment opportunities. We actively promote an environment where the diverse backgrounds of our associates are valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or other protected characteristics under applicable laws.* Fairfield by Marriott guarantees a simple and beautiful stay no matter where you travel, with over 1,000 locations worldwide. The heritage of our Marriott family farm inspires a relaxed and reliable experience defined by warm hospitality, all at a great price. As part of our team, you will uphold the Fairfield Guarantee, our commitment to ensuring every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that keep our hotels and the service we provide at the highest level. By joining Fairfield by Marriott, you join a portfolio of brands within Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** your best self.