IT Technical Support Coordinator

Description

Job Summary: IT professional with experience in technical support, network administration, cybersecurity, and technology projects, focused on optimizing infrastructure and processes. Key Highlights: 1. Provides comprehensive technical support to users and systems. 2. Manages networks, cybersecurity, and technology projects. 3. Manages IT infrastructure, including virtualization and cloud computing. • User technical support (hardware, software, email, printers, and applications). • Administration and tracking of support tickets, meeting response time requirements (SLA). • Installation, configuration, and maintenance of computer equipment and corporate applications. • LAN/WAN network administration, internet connectivity, VPN, and system access management. • Diagnosis and resolution of connectivity issues, and coordination with telecommunications providers. • Preventive and corrective maintenance of equipment and monitoring of technological infrastructure. • User administration, access management, and basic cybersecurity policies. • Implementation of cybersecurity mechanisms, business continuity, and disaster recovery. • Use of data preparation and analysis tools such as DataPrep to consolidate operational or technical information. • Support to the IT Manager in implementing technology projects and improving support processes. • Backup and data recovery management • Security devices (perimeter firewall / antivirus / EDR / XDR) • Virtualization and server administration • Cloud infrastructure • Phishing campaigns and user cybersecurity training • Business analysis / Project management. -Requirements- Minimum education: Upper secondary education – Technological High School Diploma 3 years of experience Age: between 26 and 40 years Keywords: resident, supervisor, sub-manager, responsible, coordinator, manager, captain, support, support, technician, tech, technician, technology, technology, technologist