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Customer Service Executive
***BMW Vecsa Veracruz*** (Located in the Riviera Veracruzana), a company dedicated to the buying and selling of premium automobiles, invites you to join our valuable team of collaborators in the position of: **Customer Service Executive** *Requirements* * Completed Bachelor’s degree * Experience in customer service * Proactive attitude * Time management skills * Problem-solving ability *Responsibilities* * Maintaining a 24-hour telephone call log in the After-sales department * Responding to and following up on all cases submitted via email * Reviewing and tracking all requests received through the Vecsa Customer Service WhatsApp group * Submitting and tracking Early Warning cases to the BMW Customer Service team * Following up on customer requests via telephone calls and emails from the dealership *We offer* * Base salary and statutory benefits starting from day one * Working hours: Monday to Friday, 9:00 a.m. to 2:00 p.m. and 4:00 p.m. to 7:00 p.m.; Saturdays, 9:00 a.m. to 2:00 p.m. * Pleasant work environment ***At Vecsa Veracruz, we do not discriminate against anyone on the basis of race, color, gender, age, origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, or any other characteristic protected by law. *** Employment type: Full-time Salary: $10,000.00 – $12,000.00 per month Benefits: * Company parking * Option for an indefinite-term employment contract Education: * Completed Bachelor’s degree (Preferred) Experience: * Customer service: 1 year (Preferred) Work location: On-site employment
Lomas Del Valle 37, 95264 Fraccionamiento las Lomas, Ver., Mexico
MXN 10,000-12,000/year
Talento Mexicano
Customer Experience Supervisor
This position is responsible for leading and developing our customer experience team, ensuring the delivery of exceptional service across all customer touchpoints and after-sales support. The role is essential in fostering customer satisfaction, loyalty, and operational excellence. It is responsible for retaining skilled and trained personnel within the team, ensuring that all efforts to meet customer needs strictly adhere to the Code of Ethics, Safety Standards, Lubrizol’s values, and a firm commitment to a diverse and inclusive work environment. MAIN FUNCTIONS AND RESPONSIBILITIES OF THE POSITION Lead and develop a team of customer experience representatives by establishing clear goals and expectations. Drive continuous process and capability improvements in collaboration with the Center of Excellence (COE); identify and implement enhancements aligned with process maturity objectives. Oversee daily operations to ensure timely and effective resolution of customer inquiries, complaints, and escalations. Collaborate with cross-functional teams to achieve high levels of customer satisfaction, ensuring compliance with internal and global guidelines. Coordinate, monitor, and track all customer orders, deliveries, and invoices to maintain established customer service standards. Support special projects and initiatives designed to enhance the customer experience. Provide guidance to team members to meet business objectives, including coaching, training, and development opportunities to strengthen team capabilities and engagement. Ensure adherence to the Month-End Closing Policy and maintain effective internal controls to guarantee the accuracy of order management transactions. Support the Sales & Operations Planning (SOP) and Sales & Operations Execution (SOE) processes by preparing and presenting requested Customer Experience KPIs, escalation topics, and key data to facilitate informed actions and decisions. Ensure compliance with service standards, the code of ethics, policies, and procedures through regular audits and coaching.
Mexico City
Negotiable Salary
Indeed
Accounting and Administrative Assistant
**Administrative Assistant** **Location:** El Pueblito, Corregidora. **V**ivero Yáñez, a company specializing in landscape architecture and irrigation system projects, is looking for your talent. We are seeking a proactive and organized Accounting Assistant with skills to support administrative processes, quotations, and accounts receivable. **Main Responsibilities:** * Prepare quotations. * Support the procurement department. * Manage accounts receivable. * Communicate and coordinate with various internal departments. * Provide general support for administrative and operational activities. * Operate a vehicle for errands and official procedures, when necessary. **Requirements:** * Minimum one year of experience in accounts receivable, procurement, or as an accounting assistant (preferably in construction, gardening, or landscaping companies). * Intermediate proficiency in Microsoft Office suite. * Valid driver’s license. * Ability to interact effectively with individuals across different levels and departments. * Proactive, organized, and self-motivated individual. **We Offer:** * Competitive salary. * Bonuses for achieving performance goals. * Statutory benefits. * Career development opportunities. * Collaborative work environment. **Working Hours:** Monday to Friday, 8:00 AM to 6:00 PM, including one-hour lunch break; Saturdays, 8:00 AM to 1:00 PM. **Interested Candidates:** Send your CV to phone number 4424752872 Employment Type: Full-time Salary: $11,999.00 – $12,000.00 per month Benefits: * Salary increases * Company vehicle * Discounts and preferential pricing * Company parking * Company phone Education: * Incomplete or ongoing Technical Superior degree (Preferred) Experience: * Accounts receivable: 1 year (Required) Language: * English (Preferred) Work Location: On-site employment
Terminal Balvanera, Balvanera, 76908 El Pueblito, Qro., Mexico
MXN 11,999-12,000/year
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