**Join the Fintech revolution and build the future of finance in Mexico!** **Who are we?** We are Mexico’s leading financial technology company, empowering over 70,000 customers to achieve their dreams. Our mission is to empower small and medium-sized enterprises (SMEs) across the country with innovative solutions (financing, credit cards, and payments) to overcome their challenges and turn them into engines of economic growth. We aspire to be the ideal partner for entrepreneurs, contributing to the development of our community, our country, and our planet. **Your challenge:** Redefine excellence in Konfío’s payment infrastructure by leading the strategy, optimization, and execution of our core acquiring and issuing platforms—ensuring maximization of the Approval Rate, operational stability above 99.99%, and strict regulatory compliance. This role aims to democratize access to credit and financial solutions for Mexican SMEs through a robust, secure, and innovative payments platform that drives massive and sustainable growth for Konfío’s business and strengthens customer trust. **What are we looking for?** * Bachelor’s degree in Engineering, Finance, or related quantitative and technological fields. A graduate degree in Business, Finance, Project Management, or a related discipline that complements strategic business vision is desirable. * +10 years of progressive experience in the payments industry, specifically within fintech or financial institutions, holding leadership roles in managing and operating critical processing platforms for both acquiring and issuing. * Proven track record of leading initiatives to improve Approval Rate and operational efficiency on both fronts, demonstrating measurable results. * Experience ensuring compliance with national and international regulatory standards (e.g., CNBV, PCI DSS, AML/CFT) and global payment network rules (Visa, Mastercard, Amex). * Industry-standard certifications such as PCI DSS (Payment Card Industry Data Security Standard) are highly valued. Agile methodology certifications (Scrum Master, SAFe) or project management certifications (PMP) are a plus, given Konfío’s dynamic technology development environment. * Advanced English proficiency. **Responsibilities** * Lead the strategy and execution of the core payments platform (acquiring and issuing) to increase the Approval Rate, ensuring continuous operations and regulatory compliance. * Assume full ownership and optimization of critical KPIs in acquiring (ISO8583 parameterization, approval rate, uptime, acceptance costs, chargebacks) and issuing (approval at origination/authorization, ISO8583 parameterization, reduction of declines). * Design and implement innovative solutions to drive transaction volume, reduce unjustified rejections, and strengthen SME trust—ensuring platform resilience. * Proactively resolve complex authorization issues by identifying and remedying failures in messaging, routing, integrations, or configurations to minimize impact on revenue and customer experience. * Translate acquiring and issuing strategy into tangible outcomes by establishing clear metrics and conducting regular reviews with cross-functional teams to ensure delivery of exceptional quality. * Instill a culture of ‘Approval Rate Driver’ and payments excellence—mentoring teams and fostering collaboration to maximize approvals under rigorous risk and compliance control. * Explore and adopt emerging technologies and approaches (multi-acquirer routing, token vaults, dynamic rules, adaptive fraud prevention) to innovate and consistently exceed Approval Rate benchmarks. * Collaborate closely with Product, Engineering, and Compliance teams to ensure platform configurations (BINs, tags, rules) support business growth and product differentiation. **What do we offer?** * A dynamic and collaborative work environment where you can fully develop your potential. * Opportunities to learn and grow professionally using cutting-edge technologies. * A passionate and talented team with whom you can share knowledge and experiences. * A competitive compensation package and attractive benefits. * The opportunity to positively impact the lives of thousands of people and contribute to the country’s development.