Sales Supervisor

Description

Job Summary: We are seeking a professional to operate, supervise, and develop counter sales teams, ensuring excellent customer service and administrative management. Key Highlights: 1. Team leadership and motivation focused on service. 2. Conflict resolution and handling customer objections. 3. Ongoing team training in sales techniques and product knowledge. **About the Company** Muéganos el Águila Real is a 100% Mexican company dedicated to the manufacturing and commercialization of muéganos—the most iconic sweet of Tehuacán, Puebla—a family tradition meticulously upheld since 1938, offering artisanal, high-quality muéganos. **Required Profile:** * **Education:** Bachelor’s degree (graduated, intern, or incomplete degree with commercial focus). * **Experience:** Solid experience in **counter sales**, in-person customer service, and branch supervision. * **Knowledge:** Proficiency in Microsoft Office suite and point-of-sale systems (POS/inventory management). * **Mobility:** Flexible schedule and ability to travel between branches or sales points within the city. **Key Skills:** * Team leadership and motivation focused on service. * Conflict resolution and handling customer objections. * Operational organization and scheduling planning. * Effective on-site communication for real-time feedback. **Main Responsibilities:** * **Counter Operations:** Ensure agile and efficient customer service, resolving inquiries, complaints, or suggestions in person. * **Sales Supervision:** Monitor daily store sales target achievement and ensure proper team performance. * **Staff Development:** Provide ongoing team training in sales techniques and product knowledge. * **Inventory Control:** Manage in-store stock levels, receive merchandise, and conduct cyclical inventory counts. * **Administrative Management:** Submit daily sales reports, manage cash register controls, and maintain branch operational records. * **External Promotion:** Participate in off-site events and fairs as required. **Our Offer:** * Base salary + statutory benefits. * Institutional uniform. **Work Schedule:** Monday to Sunday (rotating 8-hour shifts) with one day off. Employment Type: Full-time, indefinite-term contract Salary: $9,800.00 – $11,500.00 per month Benefits: * Option for an indefinite-term contract * Complimentary uniforms Work Location: On-site employment