**Job Summary** The Technical Lead role requires a seasoned professional with 4 to 8 years of experience in Desktop Support. The position is based in the office with rotational shifts. The candidate will be responsible for ensuring seamless desktop support operations enhancing user satisfaction and contributing to the companys technological efficiency. This role does not require travel. **Responsibilities** * Oversee the daily operations of desktop support to ensure timely and effective resolution of technical issues. * Provide expert guidance and support to team members to enhance their technical skills and problem\-solving capabilities. * Collaborate with IT teams to implement and maintain desktop support systems and processes. * Ensure compliance with company policies and procedures in all desktop support activities. * Monitor and analyze support requests to identify trends and areas for improvement. * Develop and implement strategies to improve user satisfaction and support efficiency. * Coordinate with vendors and service providers to ensure quality support services. * Maintain accurate records of support requests and resolutions for future reference. * Conduct regular training sessions for team members to keep them updated with the latest technologies and best practices. * Evaluate and recommend new tools and technologies to enhance desktop support services. * Ensure the security and integrity of desktop systems and data. * Provide feedback to management on support operations and suggest improvements. * Participate in the development of support policies and procedures. **Qualifications** * Possess a strong understanding of desktop support systems and processes. * Demonstrate excellent problem\-solving and analytical skills. * Exhibit strong communication and interpersonal skills. * Show proficiency in using desktop support tools and technologies. * Have a keen eye for detail and a proactive approach to identifying and resolving issues. * Display the ability to work effectively in a team\-oriented environment. * Be adaptable to rotational shifts and dynamic work environments. **Certifications Required** * CompTIA A\+ Microsoft Certified: Modern Desktop Administrator Associate