Technical Support

Description

Job Summary: We are seeking a Technical Support professional to assist and guide customers, evaluate products to ensure their proper functionality and customer satisfaction. Key Highlights: 1. Opportunity for professional development and growth in an innovative environment. 2. Actively participate in the growth and success of a leading IT company. 3. Foster talent through continuous training and team-building activities. We are a 100% Mexican company and the leading distributor of Information Technology (IT) solutions. With over 33 years of experience, we operate 54 branches and 4 distribution centers across Mexico. At CT Internacional, every member contributes their talent and dedication, and their voices are essential to our growth and success. Join our recruitment process and become part of our team; we are looking for: Technical Support **What does a Technical Support professional do at CT Internacional?** * Receive, assist, and guide customers who come in to claim product warranty. * Conduct an initial evaluation of the product delivered by the customer. * Conduct an initial evaluation of the product delivered by the customer. **What profile are we looking for?** * Technical degree (with or without diploma) * Warranty processing and customer service experience * Essential knowledge: Networks, telecommunications, servers, device compatibility, technical proficiency with computing equipment and accessories. * Standard vehicle operation **We offer:** * Base salary \+ monthly bonus. * All statutory benefits (IMSS, INFONAVIT, FONACOT, Christmas bonus, profit sharing, vacation days). Benefits. * Early profit-sharing payout\*. * Personal loans\*. * Professional development and growth opportunities. * Workforce and family integration activities. * Easter holiday vacation. * Special working hours on commemorative days. * Institutional discounts for employees and immediate family members. At CT, we drive talent growth through real opportunities, continuous training, and an environment where innovation and teamwork make the difference. Our recruitment processes are conducted exclusively through our official channels and are completely free of charge. Let’s build the future of technology together!