Customer Support/Bilingual Administrator

Description

Job Summary: We are seeking a professional to review and manage emails, handle phone calls, track invoices, and coordinate maintenance in a dynamic environment. Key Highlights: 1. Professional growth opportunities. 2. Dynamic work environment. 3. Doubt resolution and customer support. **About the Company** We are a company with over 12 years of experience, specializing in providing comprehensive administrative and accounting services to well-known fast-food franchises in the United States, such as Carl's Jr, KFC, Popeyes, Jamba Juice, among others. We offer a dynamic work environment and professional growth opportunities. If you meet the profile, we offer a work schedule from Monday to Friday, 7:00 am to 4:00 pm. Our location is in Ensenada, Baja California, Valle Dorado. **Responsibilities:** * Daily email review and management per client. * Handling incoming calls related to technical reports. * Tracking invoices, payments, and related documents. * Resolving customer inquiries and supporting customer requests via telephone. * Monitoring and coordinating scheduled preventive maintenance. * Timely follow-up on special cases or unusual situations. * Scheduling and confirming visits for repairs or technical services. **Requirements:** \- Bachelor’s degree in Accounting, Business Administration (LAE), Business, or related field. \- Accounting experience (preferred but not mandatory). \- 80% English proficiency (spoken and written). \- Intermediate Excel skills. **Benefits and Additional Perks** * Statutory benefits (IMSS, Infonavit, Christmas bonus, vacation time). * Provided uniforms. * Snacks and beverages available at the workplace. * Discount on local gym membership. * Major medical expense insurance. * Birthday day off. * Discounts on eyewear and gyms. * And other benefits. Location: Costa Dorada Position Type: Full-time Salary: $12,000\.00 \- $16,000\.00 per month Benefits: * Free beverages * Company parking * Free parking * Major medical expense insurance * Free uniforms Workplace: On-site employment