Field Service Technician

Description

**Creating Peace of Mind by Pioneering Safety and Security** ------------------------------------------------------------ *At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000\+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.* *Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.* As a Field Service Technician, you will be responsible for providing basic/intermediate software and hardware technical support to users and operational departments to ensure optimal system performance for each department’s activities. You will also be responsible for installing applications and operating systems, diagnosing, maintaining, and repairing computers, peripherals, and other infrastructure-related IT opportunities. **Key Responsibilities:** * Provide technical support to internal users of organizational applications and computer hardware (e.g., PCs, servers, mainframes). * Respond to questions regarding system procedures, online transactions, system status, and downtime procedures, typically working within a call center environment. * Collaborate with network services, software systems engineering, and/or application development teams to restore service and/or identify issues. * Maintain a problem-resolution history to ensure timely resolution of issues. * Provide expertise and knowledge; deliver leadership in technical systems services as required. This includes leading, advising, and providing technical support to corporate teams and remote users. * Implement and support corporate or business-unit projects. * Collaborate with your team and users to clearly communicate failures, troubleshooting efforts, and resolutions as needed. * Collaborate with network, cybersecurity, software, operations, and other teams as required. **Requirements:** * Completed university degree (diploma) * 1\-3 years of experience * English **We Celebrate Who We Are!** ---------------------------- Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team. © Allegion plc, 2023 \| Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370 Allegion is an equal opportunity and affirmative action employer