We are looking for enthusiastic individuals to join our team in Guadalajara! Our goal is to build a group of people passionate about customer service and deliver the best service through fast, client-focused, and reliable solutions. As a Customer Service Agent, you will be the welcoming face of Localiza&Co and responsible for delivering exceptional service to establish strong relationships by offering customized solutions for each of our customers. We seek someone with strong communication skills who can inspire confidence in our potential customers and maintain long-term relationships. If you have experience in customer service and are interested in joining a dynamic, growing team, we want to hear from you! **Responsibilities:** 1. Serve customers from various segments at service counters, providing information and presenting contractual terms agreed upon during car rental contract openings; 2. Help the agency achieve high levels of customer satisfaction by delivering friendly, differentiated service, and informing customers about available communication channels at the conclusion of every rental contract; 3. Contribute to the subsidiary’s growth and profitability by negotiating rates at the service desk, offering additional services, and collecting reimbursable expenses; 4. Help ensure the subsidiary maintains an appropriate fleet size relative to rental volume by daily monitoring of vehicle reservation and return reports; 5. Verify that amounts received from car rentals comply with procedures and system authorizations by generating and reviewing cash closure reports, payment receipt processing, and cash control; 6. Support fleet safety and quality by conducting daily inspections of available vehicles, recording unproductive kilometers when necessary, and tracking open contracts; 7. Help maintain the quality of the customer database by accurately entering and updating customer records; **Requirements:** 1. Minimum one year of experience in a similar position. 2. Completed or incomplete undergraduate degree. 3. Basic-level Microsoft Office proficiency. 4. Proactivity and communication skills. 5. Intermediate English proficiency. 6. Flexible availability. 7. On-site work. 8. Interpersonal skills. 9. Negotiation techniques. **What We Offer:** Major Medical Expense Insurance. Vacation days exceeding statutory requirements. Savings Fund. Food vouchers. Transportation allowance. Maternity leave exceeding statutory requirements. Opportunity to take ownership of your professional development within an environment rich in opportunities, learning, and growth. An excellent work environment, fully equipped to provide you with an outstanding experience. Experience it yourself—and help shape the future of mobility with us! We are one of Latin America’s largest and most comprehensive mobility platforms. Employment type: Full-time, indefinite term. Salary: $10,000.00 – $18,000.00 per month. Benefits: * Transportation assistance or service * Savings fund * Employee referral program * Major medical expense insurance * Additional vacation days or paid leave * Food vouchers Application questions: * What is your salary expectation? * What is your English proficiency level? * Do you hold a valid driver’s license? * Can you drive both manual and automatic transmission vehicles? * Are you available to rotate shifts? Education: * Completed high school (preferred) Work location: On-site employment