Description and details of activities * Respond to customer inquiries and resolve their issues via email, phone, or chat. * Assist customers with placing orders, tracking shipments, and processing returns. * Provide product information and recommendations to customers. * Collaborate with other departments, such as shipping and billing, to ensure timely and accurate order fulfillment. * Maintain accurate records of customer interactions and transactions. * Identify and escalate complex issues to senior representatives or supervisors. * Stay up to date with product knowledge and industry trends to provide excellent customer service. * Meet and exceed customer satisfaction goals and performance metrics. * Continuously improve customer service processes and procedures. * Provide prompt and efficient responses to customer questions via phone, email, social media, and chat * Address and resolve customer complaints or concerns in a professional and timely manner * Maintain a high level of company product knowledge to effectively answer customer queries * Identify opportunities to upsell or cross\-sell products and services to customers * Collaborate with other team members and departments to ensure customer satisfaction * Keep accurate records of customer interactions and transactions in the CRM system * Follow company policies and procedures when handling customer requests and issues * Continuously strive to improve customer service skills and knowledge through training programs * Must be able to help other departments when necessary, not limited to Shipping, Packing Orders, Inventory Counts, etc.. Experience and requirements * At least 2 years in Customer Service * Available to work from Monday to Sunday 7 am to 3 pm * Desirable CRM experience (plus Netsuite) * Advanced English * Analytical and problem\-solving skills to diagnose problems and recommend effective solutions * Multitasking and organizational skills to work on multiple issues at one time * Time\-management skills to respond to customers promptly * Teamwork skills to collaborate with coworkers in other departments Benefits * Benefits according to LFT **Number of vacancies** 1 **Area** Customer Service/Call Center/Telemarketing **Contract** Permanent **Modality** On-site **Shift** Daytime **Workload** Full-time **Schedule*** Full-time * Monday to Saturday **Education** High School **English** Spoken: Advanced, Written: Advanced **Travel availability** No