**HR:** Rosa Maria Barba **Position:** Technical Support Consultant **Experience Level: Jr** **Education Level: Higher Education** **Location: CDMX** **Practice:** AM **Industry \- Sector:** CPRD **Your Responsibilities:** Basic experience in PLSQL. Basic knowledge of ITIL methodology. Basic knowledge of SQL databases – (intermediate desirable). **Required Knowledge and Experience:** 6 months to 1 year of experience in Technical Support handling tickets. Good command of computer tools. **Technologies:** SQL, ITIL, PLSQL. **Skills:** Work under pressure, quality-focused and results-oriented. **Your Career at Capgemini:** By working in a team environment, our consultants focus on analyzing, designing, and developing technology-based solutions for Capgemini's clients. You will work together with functional, technical, and business specialists to help develop the implementation and integration of innovative solutions and systems, including methodologies, techniques, and tools. You will contribute in a responsible and timely manner to customer satisfaction by providing services and products that generate added value. Capgemini offers competitive compensation and benefits above legal requirements. Our headquarters are in Paris, France, and we have presence in over 40 countries. We are more than 2,400 professionals in Mexico, located in Mexico City, Aguascalientes, and Monterrey. Capgemini has developed its own global methodologies: Collaborative Business Experience and Rightshore. **You will love working at Capgemini because:** We offer a unique recruitment and onboarding experience, and we help you build the foundation of your career and professional skills. We provide a collaborative work environment based on our 7 values: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun. We promote an environment that allows you to plan and develop your career. *“At Capgemini Mexico, our goal is to attract the best talent and create a diverse and inclusive workplace, therefore we do not discriminate based on race, sex, sexual orientation, gender identity or expression, or any other personal characteristic. All applications are welcome and will be considered based on the candidate's merit, work and/or experience relevant to the position.”* **Job Description** ------------------- Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. **Job Description \- Grade Specific** ------------------------------------- Performs analysis of processes, systems, data and business information and research, and builds up domain knowledge.