Field Technical Support

Description

Job Summary: We are seeking a Field Technical Support professional to provide direct user support, resolve incidents, and ensure the proper functioning of equipment and systems. Key Highlights: 1. Direct support to end users and incident resolution. 2. Installation, configuration, and maintenance of computer equipment. 3. Preventive and corrective maintenance of equipment. **Net Soluciones is seeking Field Technical Support in Francisco Villa \- Mazatlán, Sinaloa** ----------------------------------------------------------------------------------------- Join our team! Job Description: We are seeking a **Field Technical Support** professional to provide direct user support, resolve hardware and software incidents, and ensure the proper functioning of the company's equipment and systems. * Responsibilities * Provide on-site technical support to end users. * Diagnose and resolve hardware, software, and network failures. * Install, configure, and maintain computers, printers, and peripherals. * Support operating systems (Windows / macOS, as applicable). * Attend to and track support tickets. * Perform preventive and corrective maintenance of equipment. * Document incidents and applied solutions. * Requirements * Technical degree or bachelor's degree in Systems, Computer Science, or related field (in progress or completed). * Minimum 6 months of experience in technical support. * Basic networking knowledge (cabling, IP). * Proficiency with support tools. * Willingness to travel. * Strong service attitude and effective communication skills with users. * Desired Skills * Problem solving * Working under pressure * Organization and follow-up * Friendly user interaction * Teamwork * We Offer * Fixed monthly salary of 12,000 pesos, tax-free \+ Travel allowances. * Statutory benefits from day one. * Ongoing training. **Desired Education Level:** Upper Secondary Education **Desired Experience Level:** Entry Level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * Technical support * Hardware * Software *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=699742306200003200382927\&source\=indeed*