Position Summary: We are seeking a Software Support Engineer to handle requirements, development, maintenance, and user advisory services for enterprise management software tools. Key Responsibilities: 1. Responding to requirements and developing software solutions 2. Providing technical support and maintenance for tools 3. Advising users on software usage Intelisis is a 100% Mexican company and market leader in enterprise management software. Our core activities focus on software development, marketing, implementation, and support. We are currently seeking talent for the position of **SOFTWARE SUPPORT ENGINEER** **Requirements:** Bachelor’s or Engineering degree in Administrative Informatics, Informatics, Computer Systems, or related field. Minimum 2 years of experience in a similar role. Proficiency in SQL Server 2012 or later. Database analysis, modification, and design. Solid knowledge of administrative systems and processes is mandatory. Experience in ERP implementation and support is desirable. **Responsibilities:** Handling and modifying databases in response to requirements. Generating reports. Supporting clients by resolving incidents occurring in developed tools. Providing technical support and maintenance for tools. Analyzing and developing end-user requirements using proprietary or external tools (SQL, Visual Basic, etc.). Advising users on tool usage. Willingness and availability to travel locally and internationally is mandatory. **We Offer:** Direct employment contract Training Statutory benefits Enhanced benefits: * Life insurance * Major medical expense insurance * Discounts at partner establishments Monday to Friday **Location:** Guadalajara, Jalisco