Field Technical Support

Description

Job Summary: We are seeking a technical support technician with experience in diagnosing, repairing, and maintaining computer equipment and operating systems. Key Highlights: 1. Flexible professional career paths and work-life balance 2. Top Employer certification and continuous professional development 3. Culture of innovation, collaboration, and wellness programs **Position: Field Technical Support** **Department:** Support **About Inetum** Inetum is an international agile digital consulting group. In the post-digital transformation era, our purpose is to enable each of the more than 27,000 people who make up our team to continuously renew themselves. With a presence in 19 countries, we promote flexible professional career paths, local innovation, and a healthy balance between personal and professional life. Additionally, Inetum has been recognized as a **Top Employer**, a certification validating our commitment to employee well-being, professional development, and excellence in talent management. **Job Description** We are looking for a candidate with experience in technical support. **Responsibilities:** * Diagnose and repair computer equipment, printers, multifunction devices, monitors, mice, keyboards, desktops, and laptops. * Load Windows 10 and Windows 11 images onto computer equipment and all-in-one (AIO) devices. * Document failures, diagnoses, and solutions. * Resolve service tickets related to IT computer equipment. * Meet service-level agreements (SLAs). * Return defective parts and components. * Install and manage backup equipment. **Requirements** If formal education is not available, equivalent hands-on experience in technical support will be considered, including knowledge of: * 1 year of experience providing technical support for computer equipment. * Loading operating system images onto computer equipment and AIO devices. * Hard drive sanitization (Blancco). * Diagnosing and repairing equipment: Lexmark and Plustek printers, biometric devices, PIN pads, Macs, laptops, desktops, monitors, keyboards, etc. * Structured cabling knowledge (copper, Category 6 and above). * Replacing wall plates (rosetas), jacks, RJ45 connectors, and cable installation. * Familiarity with tools used for node testing and cable punching. **What We Offer** * Top Employer certification for our talent management practices. * Continuous training programs and certifications. * Access to learning platforms and professional development resources. * Culture of innovation and collaboration. * Physical and emotional wellness programs. **Commitment to Equality** At Inetum, we foster an inclusive and equitable workplace. All candidates will be considered without distinction based on gender, identity, sexual orientation, age, ethnic origin, disability, or any other condition. Hiring decisions are based exclusively on skills, competencies, and values aligned with our organizational culture. Salary: $14,000.00 per month Work Location: On-site employment