Field Support Engineer / Desktop Support

Description

Job Summary: We are seeking experienced talent in on-site technical support, end-user assistance, hardware/software troubleshooting, and Windows environment administration. Key Highlights: 1. On-site technical support and end-user assistance 2. Hardware/software troubleshooting 3. Windows environment administration We are looking for talent with experience in on-site technical support, end-user assistance, hardware/software troubleshooting, and Windows environment administration. Location: Obregón, \#Veracruz Work Mode: Hybrid Onsite (2 days Onsite, 3 days Offsite) Salary: up to $30,000 MXN gross Employment Type: Full-time payroll \| Permanent position English Proficiency: Intermediate B2 to Advanced C1 (interview will be conducted in English) Requirements: ✔ 4\-5 years in IT ✔ 3\+ years in desk-side / desktop support ✔ Support for laptops, desktops, workstations, and printers ✔ Windows 10/11 deployments and configurations ✔ Hardware troubleshooting and component replacement ✔ ITSM, SLAs, MS Office ✔ Knowledge of ITIL ✔ Availability for rotating shifts, including night shifts We Offer: Statutory and above-statutory benefits Savings fund Meal vouchers Occupational Health and Safety Management System (SGMM) Life insurance Professional development Apply if your experience matches this vacancy by sending your CV in English \- Spanish: 5531452473 Salary: $25,000\.00 \- $30,000\.00 per month Benefits: * Flexible working hours * Medical expense insurance * Life insurance Work Location: Hybrid remote in Veracruz, Ver. (Municipality of Veracruz)