Switchboard Operator

Description

Job Summary: Grupo Geisha Querétaro is seeking a Telephone Switchboard Operator with a service-oriented mindset, strong communication skills, and excellent customer service abilities to join our team. Key Highlights: 1. Answer the switchboard, transfer calls, and follow up. 2. Report call flow and incidents. 3. Handle customer complaints and report them to management. Your talent drives us forward! Join Grupo Geisha Querétaro Are you a talented individual passionate about customer service? We need you to continue growing as a prestigious automotive brand! At Grupo Geisha, we believe your experience is the driving force we seek to keep expanding. If you are committed and friendly, this vacancy is for you! TELEPHONE SWITCHBOARD OPERATOR What do you need to join our team? ✔️ Service orientation ✔️ Strong communication skills ✔️ Customer service orientation What will be your main responsibilities? ✅ Answer the switchboard as quickly as possible and transfer calls to the appropriate extension in various departments; if no response is received, collect caller information and relay it to the intended recipient. ✅ Report incoming call volumes, specifying departments where no response was received. ✅ Follow up on incoming calls and, if no response is received, escalate to the Area Manager for resolution. ✅ Handle customer complaints in accordance with the “7 Steps for Handling Complaints”. ✅ Report any incidents affecting our customers to management. What do we offer? Base salary \+ Bonus Benefits exceeding statutory requirements Growth opportunities Uniforms Work schedule: Monday to Friday, 9 AM–7 PM (2-hour lunch break), and Saturdays, 9 AM–2 PM Don’t miss this opportunity! Join a world-class company and take your career to the next level.