A leading company in the sale and rental of forklifts and heavy machinery is seeking a **Technical Service Manager** with solid experience in after-sales and maintenance. The ideal candidate has **advanced knowledge in diagnosing mechanical, electrical, and hydraulic failures, as well as in managing and tracking warranty orders**, ensuring timely and effective customer service. Responsibilities: * Coordinate warranty orders with customers and manufacturers to ensure timely resolution * Deliver and train customers on new equipment * Attend to and quote repair requests from customers * Assign service orders to technicians for execution * Manage resources, request necessary spare parts from the purchasing department, and all required consumables * Monitor timely completion of warranty and service orders * Schedule and carry out preventive maintenance on assigned units and negotiate new service opportunities with existing customers * Effectively manage assigned technicians Requirements: * Degree in Engineering or Technical field related to internal combustion machinery or similar * Minimum of 3 years of experience in Technical Support for forklifts and heavy machinery **(mandatory)** * Experience dealing with customers and suppliers * Sales of repairs and service contracts Job type: Full-time Salary: $24,000.00 - $28,000.00 per month Work location: On-site