On-site and Remote Technical Support Engineer (Robotics / Electronics)

Description

Job Summary: We are seeking a Technical Support Engineer to provide personalized consultation and resolve malfunctions in commercial robots, configure networks, and perform preventive and corrective maintenance. Key Highlights: 1. Specialized technical support for cutting-edge commercial robotics. 2. Diagnosis and resolution of failures in electrical and electronic components. 3. Preventive and corrective maintenance of a robot fleet. **On-site and Remote Technical Support Engineer (Robotics / Electronics)** **Location:** Zapopan, Jalisco. **Job Description** Are you passionate about technology, robotics, and connectivity? At **Servibot**, we are looking for your talent. Your primary objective will be to deliver personalized technical support (both over the phone and on-site) for our line of cutting-edge commercial robots. If you have experience in industrial maintenance, networking, and enthusiasm for continuously learning about new technologies, this position is for you! **What will you do with us?** * Provide personalized technical consultation to customers via telephone and in person (on-site). * Diagnose and resolve failures in electrical and electronic components. * Configure and implement connectivity networks to ensure proper equipment operation. * Perform preventive and corrective maintenance on our robot fleet. * Travel to service locations for equipment installation and support. **What are we looking for? (Requirements)** * **Education:** Technical degree in Industrial Maintenance, **Electrical Mechanical Engineering**, **Mechatronics Engineering**, or related fields. * **Experience:** Minimum 2 verifiable years in field technical support, networking, or equipment maintenance**.** * **Driver's license:** Valid driver’s license (mandatory). * **Essential technical knowledge:** * Identification and diagnosis of electrical/electronic components. * Configuration of network infrastructure (**RS 485, Wi\-Fi, Ethernet**). * Advanced use of web browsers and digital diagnostic tools. * **Skills:** Excellent verbal and written communication (customer interaction), organization, and strong self-learning ability. **Which products will you master with us?** We will thoroughly train you in support, implementation, and maintenance of market-leading commercial robots. **What do we offer?** * **Salary:** $15,000 to $20,000 per month. * Statutory benefits (IMSS, Infonavit, vacation, year-end bonus). * Grocery vouchers. * Subsidized cafeteria. * Life insurance. * Ongoing, specialized technical training in robotics. * Professional growth and development plan. **Workplace:** * **Work area:** Zapopan, Jalisco. * **Schedule:** Monday to Friday. Salary: $15,000\.00 \- $20,000\.00 per month. Benefits: * Life insurance. * Cafeteria service. * Grocery vouchers. Application Question(s): * Do you hold a valid driver’s license? * How many years of experience do you have in on-site technical support or industrial maintenance? * What is your level of experience configuring networks and infrastructure (Wi\-Fi, Ethernet, RS\-485\)? Education: * Completed higher technical degree (preferred). Workplace: On-site employment