Technical Support Agent

Description

Job Summary: Responsible for providing technical support services for systems, networks, and servers, with a passion for customer service and proactive attitude. Key Highlights: 1. Growth Opportunities 2. Certification Bonuses 3. Ongoing Paid Training Position: Technical Support Agent Description: Responsible for providing technical support for CONTPAQI Systems, Windows, Office, printers, networks, and cloud servers. Requirements Preferably a recent graduate in Computer Science, Information Technology, or a related field Strong interest in customer service and client support Preferably familiar with information processes Good verbal communication skills Proactive SQL Database management skills Knowledge and experience with Windows, Office, and service ticket handling We Offer Statutory Benefits (IMSS, Vacation, Vacation Bonus, and Thirteenth-Month Bonus) Thirteenth-Month Bonus equivalent to 20 days of salary Food Vouchers Savings Fund Growth Opportunities Certification Bonuses Ongoing Paid Training Employment Type: Full-time Salary: $10,000.00 - $11,000.00 per month Benefits: * Salary increases * Savings account * Option for an indefinite-term contract * Additional vacation days or paid leave * Food vouchers Work Location: On-site employment