Junior Technical Support

Description

Job Summary: Provides essential technical support, incident diagnosis and resolution, and IT equipment maintenance, ensuring agile and effective service. Key Highlights: 1. Agile and effective on-site and remote technical support 2. Diagnosis and resolution of incidents involving equipment, networks, and systems 3. Training and professional development opportunities Ciudad Maderas, a national leader in the construction of premium residential developments, with over 30 years of experience in the industry and presence across southern, central, and northern regions of the country, invites you to join our team. Position Available: Junior Technical Support ¡3 positions available across different offices! Requirements: • Education: Bachelor’s degree or Engineer in Systems. • Experience: Minimum 2 years in IT performing similar duties. • Knowledge: Intermediate-to-advanced Excel, network infrastructure, preventive and corrective maintenance of computers and printers, installation and configuration of CCTV (security cameras). • Skills: Ticket management and response time adherence, service orientation and user attention, effective communication (clearly explaining technical solutions to users). Main Responsibilities: • Provide technical support to users (on-site and remotely), ensuring agile and effective service • Diagnose and resolve incidents involving computer equipment, networks, and systems • Install and configure hardware and software according to user needs • Perform preventive and corrective maintenance on IT equipment • Manage and update inventory. • Track tickets to ensure timely resolution or escalation We Offer: • Schedule: Monday to Friday, 8:00 AM to 6:00 PM. • Work Location: Positions available in El Jacal neighborhood, Centro neighborhood, and Arboledas neighborhood, Querétaro, Qro • Salary: Weekly payment • Statutory benefits + additional health benefits • Training and professional development opportunities Interested in joining our team? Apply now and submit your updated CV through this channel to become part of Mexico’s largest real estate company! Medical certificates, pregnancy clearance certificates, and Human Immunodeficiency Virus (HIV) testing are strictly prohibited as requirements for hiring, continued employment, or promotion. All information published via official media and/or channels of the commercial group named “CIUDAD MADERAS” is for advertising and informational purposes only, in accordance with current legislation in the United Mexican States. Accordingly, this channel serves solely as a communication medium and not as a service delivery tool; therefore, it is the sole responsibility of “THE APPLICANT” to access the websites referenced in the advertisement and to verify and review the terms of vacancies offered by “CIUDAD MADERAS”. Copying, reviewing, using, and/or distributing such information without the prior written authorization of “CIUDAD MADERAS” is strictly prohibited.-Requirements- Minimum Education: Higher education – Bachelor’s degree 2 years of experience Knowledge: Communication, CCTV, Printers, Installations, Microsoft Excel, Technical Support, Network Infrastructure, Systems Support Engineering Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist, jr, junior