*This job posting originates from the Talenteca.com job board* ### **Job Opening at Visión Estratégica in Cuauhtémoc, Mexico City** **VISIÓN ESTRATÉGICA HAS A JOB OPENING FOR YOU!** **Visión Estratégica** is a human capital consulting firm that partners with various clients to provide real job opportunities aligned with candidates’ profiles. Monthly net salary: $8,000 – $12,000 Biweekly payment Schedule: * Monday–Friday, 8:00–18:00 or 9:00–19:00 hrs * Saturday, 9:00–12:00 hrs Willingness to travel (travel expenses covered) JOB OBJECTIVE Ensure optimal, continuous, and secure operation of clients’ technological and network infrastructure. Resolve failures, deliver specialized support, and guarantee proper functioning of systems and networks. KEY RESPONSIBILITIES Technical Support and Direct Operations * Conduct preventive and corrective on-site visits to clients. * Diagnose and resolve issues using advanced troubleshooting techniques. * Respond to incidents and meet response-time requirements defined by SLA. * Configure, maintain, and repair Windows, Linux, and Mac devices. * Provide support for Aspel systems (installation, configuration, error resolution). Infrastructure, Networking, and Communications * Install, configure, and maintain voice, data, and CCTV networks. * Install and maintain structured cabling. * Configure switches, routers, and access points. * Monitor and optimize network performance. * Assist in server implementation, backups, and disaster recovery. Security and Business Continuity * Apply best practices in information security. * Manage backups, antivirus solutions, and data protection. * Configure virtualized and/or cloud-based environments. Management and Documentation * Prepare logs and reports for each visit or incident. * Maintain clear and professional communication with clients. * Self-manage field routes, tasks, and time allocation. REQUIREMENTS Education Bachelor’s degree in: * Network and Technical Support Engineering * Computer Systems * Telecommunications * Or related fields Essential Technical Knowledge * Computer networking * Structured cabling * Windows, Mac, and Linux * Information security * Virtualization / cloud computing * Network monitoring and optimization * Technical support and infrastructure * Advanced troubleshooting Experience Minimum 1 year in technical support, networking, or ICT infrastructure. Age SKILLS AND ATTITUDES * Service-oriented attitude * Self-management and accountability * Professional appearance * Strong oral and written communication skills * Integrity and ethics * Punctuality and organization * Dynamism and energy * Aptitude for fieldwork * Ability to work under SLA requirements BENEFITS AND PERKS Benefits effective from day one: * IMSS (Mexican Social Security Institute) coverage * 15 days’ year-end bonus * 12 vacation days * 25% vacation premium * Provision of required work tools SUCCESS INDICATORS * Adherence to SLA commitments with clients * Zero rework * Complete and timely documentation * Client satisfaction * Optimal performance of networks and equipment Do you want to join a stable Information Technology company? Apply through this channel and our Visión Estratégica team will contact you. **For further information, call or send a WhatsApp message\*** **Desired education level:** Bachelor’s degree — completed **Desired experience level:** Mid-level **Departmental function:** Technology / Internet **Industry:** Computer Networks / Networking *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=69330b1a5000003100ed8306&source=indeed*