**On-Site Support Engineer – Oaxaca \| Experience in Networking and Technical Support** **Location:** Oaxaca de Juárez, Oaxaca, Mexico (ZIP Code 68050\) **Work Mode:** On-site **Working Hours:** Monday to Friday from 8:00 a.m. to 6:00 p.m. \| Saturday from 8:00 a.m. to 1:00 p.m. **Travel Availability:** Yes **Monthly Salary:** $17,500 to $25,000 MXN **Bonuses and Additional Benefits:** * Quarterly performance bonus: $3,000 MXN * Fuel allowance: $2,000 MXN * Cell phone allowance: $1,000 MXN * **Statutory benefits** * Protective equipment (reflective vest, safety boots, and safety glasses) **Job Description** A leading technology solutions company is seeking an **On-Site Support Engineer** with solid experience in **networks, servers, and technical support**. The main objective of this role is to ensure continuous operation of systems, devices, and technological applications, guaranteeing connectivity and functionality of field IT infrastructure. **Requirements** * **Education:** Bachelor's or Engineering degree in Computer Systems, Communications and Networks, or related field. * **Minimum Experience:** 2 years in technical support or network administration. * **Willingness to travel.** * **ITIL certification (desirable).** **Technical Skills:** * **Computer networks:** configuration, maintenance, and support (preferably Aruba). * **Windows Server (AD, DNS, DHCP, FS, FTPS, DB).** * **Office 365 and Zoom (Pro/H3\.23/SIP).** * **Printing systems (Kyocera, Sharp, HP, Epson).** * **Kaspersky Endpoint Security antivirus.** * **Dell and HP architectures.** * **Support for Mac and Windows 10 or higher.** * **Desirable experience in VoIP telephony (Cisco, Cloud PBX).** **Main Responsibilities** **User Technical Support** * Provide on-site and remote support (hardware, software, printers, scanners, telephony). * Resolve incidents within established SLA timeframes. * Document and close tickets in the assigned tool. * Perform preventive and corrective maintenance on computer equipment. **Servers and Networks** * Manage **Active Directory**: user and group creation, deletion, and modifications. * Manage distribution lists and access rights in **Office 365**. * Monitor **physical and virtual servers (VMware)** and network services. * Configure and maintain **DHCP, FTPS, and databases**. * Ensure LAN/WAN network connectivity and performance. **Infrastructure and Security** * Configuration and maintenance of **Firewalls, VPNs, and security policies.** * Antivirus management and execution of audits. * Supervision of **CCTV, radio communications**, and coordination with external vendors. **Inventory and Administrative Control** * Management and control of hardware, software, and telephony inventories. * Tracking of warranty equipment and preventive maintenance. **Key Competencies** * Customer service orientation. * Analytical skills and problem-solving ability. * Effective communication and teamwork. * Organization, punctuality, and attention to detail. * Proactivity and results-driven mindset. **We Offer** * Competitive salary of **$17,500 to $25,000 MXN** based on experience. * **Statutory benefits from day one.** * **Bonuses and additional allowances** (cell phone, fuel, performance). * **Continuous training in new technologies.** * **Job stability** and professional development opportunities. * **Collaborative work environment** focused on technological innovation. **Apply today** If you have experience in **technical support, network and server administration**, and are looking for a stable opportunity to grow your career in IT infrastructure, this position is for you. Join a team that drives business continuity, connectivity, and technological efficiency. Job type: Full-time Salary: $17,500\.00 \- $25,000\.00 per month Work Location: On-site employment