Technical Support

Description

Job Summary: We are seeking a Technical Support specialist to provide and support internal customers in IT, covering hardware, software, and tools such as ticketing systems and chat. Key Highlights: 1. Comprehensive IT support for internal customers 2. Ticket system and support tool management 3. Inventory administration and equipment maintenance ENERGÉTICOS NIETO WE ARE LOOKING FOR YOU! Technical Support We are a company dedicated to the supply, marketing, and distribution of fuel for the industry. OBJECTIVE: Provide and support internal customers with IT assistance for hardware, software, and various tools such as ticketing systems, online chat, or call centers. EDUCATION: Bachelor's degree or Engineering in Computer Science, Information Technology, Networks, Communications, or related field. EXPERIENCE: 3 years in technical support KNOWLEDGE: web technologies such as HTML, CSS, and JavaScript Windows and Linux operating systems .NET development, networking, switches, and routers WORK LOCATION: Querétaro RESPONSIBILITIES: Respond to customer support inquiries via phone, email, or chat Manage the Help Desk ticketing system Administer computer equipment inventory Provide support for proprietary and third-party software remotely or on-site at various locations Install office productivity suites or other utility software Ensure equipment delivery to various locations Develop and ensure implementation of the annual computer equipment maintenance plan Administer the Cortex XDR (antivirus) system Repair and restore computer equipment WE OFFER: $25,000 gross monthly pesos, paid 100% via payroll. Statutory benefits. Life insurance Professional training and development. Schedule: Monday to Friday, 9:00 AM to 6:00 PM If interested, please send your updated CV to the following email address: denisse DOT miranda AT energeticosnieto DOT com. -Requirements- Minimum education: Higher education – Bachelor's degree years of experience Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist