Description
Job Summary:
The Customer Service Coordinator manages communication with customers, monitors company performance, and administers problem-solving processes with leadership.
Key Highlights:
1. Maintain effective communication with customers.
2. Manage problem-solving processes.
3. Leadership focused on objectives.
LG Innotek, Korea's first electronic components company, represents a global materials and components enterprise by intensively promoting world-class products through continuous technological development and process innovation.
Our Customer Service Coordinator is responsible for maintaining effective communication with all customers, monitoring and reporting company performance –scorecard\- and administering problem-solving processes through objective-focused leadership for LG Innotek.
Responsibilities:
* Daily monitoring of customer portals.
* Recording official and unofficial customer complaints.
* Customer service visits.
* Management of third-party inspections for quality complaints.
* Monthly reporting of PPMS/CPB/Cycle Time and other customer-specific control parameters.
* Providing necessary support to coordinate annual or special product validation parts.
* Tracking action plans and follow-up actions arising from internal and external audits.
Knowledge in:
* Core Tools
* Problem-solving analysis tools.
* Advanced English.
* Education: Industrial Engineer or related field.
* More than 4 years of experience in similar positions.
Employment Type: Full-time
Salary: $19,000\.00 \- $29,000\.00 per month
Benefits:
* Major medical expense insurance
* Life insurance
* Cafeteria service
* Grocery vouchers
Education:
* Completed Bachelor's degree (Preferred)
Work Location: On-site employment