OPERATIONS MANAGER

Description

**Responsibilities and Requirements for the Operations Manager:** * Extensive knowledge of international cargo transportation logistics. * Minimum of 2 verifiable years of experience managing fleets, with full involvement in operations and direct supervision of operational staff. * Experience managing the Operations Department as the responsible Manager overseeing personnel such as dispatchers, diesel optimization analysts, geolocation and vehicle tracking analysts, and route operations supervisors. * Assignment of trucks, trips, and routes, and supervision of their execution. * Customer service regarding any matters related to assigned operations. * Resolution of trip-related, driver-related, and customer-related issues. * Management of KPIs and performance indicators. * Knowledge of trip payment systems based on mileage, salary, commissions, or bonuses. * Verifiable experience managing a minimum of 50 CDL drivers and approximately 150 B1 operators, including at least 25 Transfer operators. * Familiarity with routes in Mexico and the USA. * Verifiable experience in logistics and freight distribution, with the ability to develop and present a written, sustainable, and profitable operations plan to General Management. * Existing client portfolio. * Must maintain, manage, and control a mix of at least 60% dedicated clients and 40% new, variable clients, categorized by profitability. * Knowledge of CTPAT standards. * Comprehensive general knowledge of safety regulations in the USA. * Comprehensive general knowledge of truck mechanics, tractor-trailer components, and dry van trailers. * Comprehensive general knowledge of preventive and corrective maintenance plans. * Experience in budgeting and forecasting. * Transportation cost structure (diesel, cost per mile, fixed expenses, etc.; the more detailed, the better). * Thorough knowledge of transit times across various national routes in Mexico and the USA. * Extensive knowledge of import and export processes. · **English and Spanish: Must be fully bilingual.** · Conduct route verifications jointly with the monitoring team to ensure proper vehicle transit. · Develop operator rotation plans according to operational circumstances such as absences, delays, vacations, etc. · Ensure correct assignment of vehicles to new operators and internal reassignments. · Daily validation with monitoring staff of routes and tracking for owned and rented vehicles. · Report to Human Resources any issues directly impacting operations and make immediate decisions to restore performance. · Support any other tasks assigned by Management and/or Executive Leadership. · Present, at least once per year, an improvement plan to the management team under their responsibility, maintaining a consistent strategic vision for the company. · Experience in similar roles developing and implementing strategies to optimize costs, routes, distribution, warehousing, and services that ensure proper operations and customer service. · Focus solely on monitoring and adhering to transportation safety protocols, and request support, changes, or improvements from the Safety Manager. · Ensure fleet maintenance plans are executed according to schedule (preventive and corrective), collaborating closely with the Maintenance and Safety Managers. · Evaluate and present diagnostics of the department, proposing alternatives to optimize transportation infrastructure usage, expansion, or acquisition, and assess associated cost impacts. · Promote and lead a culture of continuous improvement, as well as training, development, and staff participation to enhance the overall development of all personnel under their supervision—both administrative\-operational teams and CDL drivers. **We Offer:** * Competitive salary. * Excellent teamwork environment. * Positive work atmosphere. **Education or Academic Qualifications:** Logistics, Industrial, International Trade, or Business Engineering degree; Bachelor’s or Engineering degree must be completed. **Profile and Personality:** · Interaction and negotiation skills with carriers. · Persuasive communication with drivers to ensure adherence to the weekly trip schedule. · Natural leadership ability and exceptional leadership qualities, both with the administrative\-operational team and with CDL drivers. · Leadership, effective communication, extreme organization and orderliness, sense of urgency, teamwork, interpersonal relations, negotiation, and frustration tolerance. · Organization and planning of daily, weekly, and monthly activities. · Must deliver satisfactory results to their direct supervisor and the Company President. Job Type: Full\-time Pay: $28,000\.00 \- $40,000\.00 per month Work Location: In person