Customer Service Specialist

Description

Job Summary: We are seeking a Customer Service Specialist to serve as the primary liaison between customers and the company, handling inquiries, developing customer portfolios, and processing sales. Key Highlights: 1. Main liaison between customers and the company, ensuring satisfaction. 2. Customer portfolio development and efficient sales management. 3. On-site position with a focus on customer service excellence. We are looking for a Customer Service Specialist for the Wholesale Tile Group. In this role, you will be the primary liaison between our customers and the company, ensuring a satisfying purchasing experience and resolving any concerns that arise. Your responsibilities will include handling telephone and in-person customer interactions, managing their inquiries and issues efficiently and courteously. You must maintain and develop a customer portfolio, ensuring a long-term, mutually beneficial relationship. Additionally, you will be responsible for accurately preparing invoices and managing telephone sales, ensuring all processes are carried out correctly and promptly. A profile with strong administrative, customer service, and sales skills is required. Prior experience in customer service and telephone sales is a plus. You must be proactive, possess a positive attitude, and demonstrate the ability to resolve problems quickly. This is an on-site position, and regular office attendance is expected. We seek someone who not only possesses the necessary technical skills but also demonstrates a commitment to excellence in customer service. If you have a meticulous attention to detail and a passion for customer service, this position may be ideal for you. Join the Wholesale Tile Group and help make our customers’ purchasing experience unforgettable.-Requirements- Minimum education: High school diploma (General Baccalaureate) 1 year of experience Age: between 22 and 45 years old Knowledge: Administration, Telephone customer service, Customer portfolio management, Invoice preparation, Customer service, Telephone sales, Customer support Keywords: specialist, especialista, care