Job Summary: The Customer Service Representative manages orders, delivery, requests, and complaints, optimizes processes, and supports sales to ensure customer satisfaction. Key Highlights: 1. Manages orders and coordinates deliveries. 2. Proactively resolves customer issues and complaints. 3. Contributes to continuous improvement of work methods. Customer Service Representative About Michelin Michelin is building a world-leading manufacturer of compounds and life-changing experiences. A pioneer in engineered materials for over 130 years, Michelin is uniquely positioned to make decisive contributions to human progress and a more sustainable world. Leveraging its deep expertise in polymeric compounds, Michelin continuously innovates to manufacture high-quality tires and components for critical applications across demanding fields such as mobility, construction, aerospace, low-carbon energy, and healthcare. Careful attention to its products and profound customer understanding inspire Michelin to deliver the best experiences—from providing data- and AI-driven connected solutions for professional fleets to recommending exceptional restaurants and hotels curated by the MICHELIN Guide. Headquartered in Clermont\-Ferrand, France, Michelin operates in 175 countries and employs 132,200 people. KEY EXPECTED DELIVERABLES Order and Delivery Management • Captures, records, and processes customer orders in accordance with their needs, contractual terms, and defined service levels. • Proposes product alternatives in case of product withdrawal or stock shortage. • Where applicable, optimizes, plans, and coordinates deliveries with customers and partners. Execution Monitoring • Manages the customer order portfolio and monitors execution. • Coordinates with relevant partners to ensure adherence to delivery timelines and service commitments. • Proactively informs customers of any issues, delays, or inability to meet service commitments, and seeks appropriate solutions for the customer. • Informs and follows up with customers. Request Management • Captures customer requests and complaints. • Analyzes and provides appropriate resolution or response to issues. • Contacts, follows up with, and closes the loop with the customer. • Conducts initial root cause analysis of problems and implements appropriate corrective actions to prevent recurrence. • Shares recurring issues with relevant internal partners to identify solutions. Sales Support • Identifies sales opportunities arising from orders, requests, and customer portfolio management. Application and Improvement of Work Methods • Applies standards and procedures (including internal control rules, embargoes, etc.). • Contributes to continuous improvement to enhance work methods and customer satisfaction. Industrias Michelin, S.A. de C.V., CAMSO Distribución México, S.A. de C.V., Michelin México Services, S.A. de C.V. and/or Michelin Sascar México, S.A. de C.V. are responsible for the use and protection of your personal data, and accordingly we guarantee that your personal information will be used solely for purposes proportionate and necessary in connection with your job application: * Identification and contact. * Creation of your candidate file. * Evaluation of your job application according to our selection and/or recruitment process. * Verification of the information you provide. Your personal data may only be transferred to companies within our same group, for the purpose of considering you for any vacancies that may become available. Your personal information will be safeguarded under strict confidentiality, and reasonable measures will be taken to prevent unauthorized use or disclosure. We have implemented physical, technical, and administrative security measures in compliance with applicable regulations, and by applying to this vacancy you agree to share the necessary information and its processing. You may at all times exercise your ARCO rights. For further information, please request the full privacy notice.