Operations Manager

Description

Position Summary: Ensure collection service levels and strengthen operational processes to reduce costs and deliver customer satisfaction. Key Highlights: 1. Coordination of operations to fulfill service requirements 2. KPI management to achieve departmental goals 3. Review of customer needs for comprehensive service **General Objective:** Ensure collection service levels and strengthen operational processes in accordance with assigned budgets and the annual plan, aiming to reduce operational costs and deliver satisfaction to assigned customers. **Specific Responsibilities and/or Obligations:** 1\. Communicate financial performance reporting (income, cost, and expense versus budget) to management for performance measurement. 2\. Coordinate supervisors’ operational activities to ensure fulfillment of services stipulated in client contracts. 3\. Meet established KPIs (e.g., complaint reduction, service compliance, productivity, accidents, etc.) to achieve departmental targets. 4\. Review agreed-upon and emerging customer (end-user) needs to deliver comprehensive service. **Requirements** * Industrial, Administrative, Mechanical, or Chemical Engineering degree, or related field. * Minimum 3 years of experience in traffic logistics. * Experience in distribution logistics. * Minimum 1 year of experience as Traffic Manager/Operations Manager in transportation companies. * Flexible working hours. **We Offer:** * Salary: $43,000–$46,000 **gross monthly** * Full statutory benefits * 30-day Christmas bonus * Savings fund * Savings box * Loans * $2,000 monthly food vouchers * Life insurance * Corporate partnership agreements * Elizondo furniture credit * Family events **Work Location** * García, Nuevo León Employment Type: Indefinite-term contract Salary: $43,000.00 – $46,000.00 per month Benefits: * Savings box * Company parking * Life insurance * Company phone * Free uniforms * Food vouchers Application Question(s): * What was the salary range of your previous job? Education: * Completed bachelor’s degree (Mandatory) Experience: * Operations management: 3 years (Desirable) * Transportation operations indicators or KPIs: 3 years (Desirable) * Route planning and design: 3 years (Desirable) * Traffic management: 3 years (Mandatory) * Distribution logistics: 1 year (Desirable) Work Location: On-site employment