IT Service Coordinator

Description

Position Summary: We are seeking an IT Service Coordinator to lead the management, monitoring, and coordination of technological services in corporate and/or governmental environments, ensuring proper operation and incident resolution. Key Highlights: 1. Integration into an IT-sector company 2. Opportunities for continuous professional growth and development 3. Professional and collaborative work environment We are seeking an **IT Service Coordinator** to lead the management, monitoring, and coordination of IT services in a hybrid work model, ensuring proper operation, incident resolution, and compliance with service-level agreements (SLAs) in corporate and/or governmental environments. **Key Responsibilities:** Lead the coordination and operation of IT services throughout the duration of contracts Manage and monitor incidents, requests, and service requirements Supervise and coordinate technical support and operations teams Ensure compliance with service-level agreements (SLAs) and established objectives Optimize processes for ticket handling, tracking, and resolution Guarantee service delivery quality and customer satisfaction Serve as the primary contact point between clients and technical teams Manage escalations and ensure their prompt resolution Generate performance reports, metrics, and activity tracking reports Support the planning and execution of IT service-related projects **Mandatory Requirements** **Required Certifications:** Possess at least two verifiable certifications from the following: Project Management Professional (PMP) CobIT Foundations CGEIT (Certified in Governance of Enterprise IT) Certification in Information Systems Risk and Control **Academic Qualifications:** University degree in disciplines related to Information Technology (e.g., Systems Engineering, Computer Science, Telecommunications, or related fields) A valid degree certificate and/or professional license is mandatory **Experience:** Minimum one year of verifiable experience in IT service coordination, incident management, or operational supervision **Mandatory Technical Knowledge:** Experience in IT Service Management (ITSM) Knowledge of incident, request, and help desk management Proficiency in SLA and performance metric (KPI) management and tracking Experience with ticketing tools (e.g., ServiceNow, Remedy, Jira, or similar) Ability to coordinate technical teams **Desirable Competencies:** Prior experience coordinating teams in IT environments Strong organizational, tracking, and activity control skills Analytical thinking and problem-solving ability Ability to work under pressure Excellent communication skills with clients and technical teams Results-oriented mindset with strong objective-fulfillment capability Ability to manage multiple activities simultaneously **We Offer:** * Integration into an IT-sector company * Strategic projects with high-profile clients * Professional and collaborative work environment * Opportunities for continuous professional growth and development * Highly competitive salary * Performance bonus. Employment Type: Full-time Salary: $35,000.00 \- $50,000.00 per month Education: * Completed Bachelor’s Degree (Mandatory) License/Certification: * Project Management Professional (PMP) (Mandatory) * CobIT Foundations (Mandatory) * CGEIT (Certified in Governance of Enterprise IT) (Mandatory) Work Location: Hybrid remote in 66268, Del Valle Sect Norte, N. L.