Technical Support

Description

Job Summary: Grupo Davina is seeking technical support personnel to manage and resolve technical issues, coordinate across departments, and generate effective solutions. Key Highlights: 1. Collaborative and dynamic work environment 2. Professional development opportunities 3. Contribute to the team's success with your experience Grupo Davina is seeking personnel to provide TECHNICAL SUPPORT to a major company: · Requirements: Completed degree: Bachelor's Degree/Engineering in Computer Systems (or related fields); PROFESSIONAL TITLE, LETTER OF COMPLETION, OR PROFESSIONAL LICENSE IS MANDATORY Knowledge of support systems and tools Knowledge of SQL Prior technical support experience (professional internships in this area also qualify) Availability to work in San Nicolás de los Garza Availability to rotate shifts under a hybrid remote/in-person work model. · Competencies: Knowledge of computer systems, networks, and software applications Effective communication Problem solving Customer service Attention to detail · Responsibilities: Manage and resolve technical issues reported by our customers. Coordinate with various departments to ensure issue resolution. Analyze technical reports and generate effective solutions. Collaborate on continuous improvement of support processes. · We offer: $12,000 tax-free monthly salary + Statutory Benefits · We offer a collaborative and dynamic work environment, plus professional development opportunities! · Join GRUPO DAVINA and contribute to our team’s success with your technical support experience and skills… Apply now!. -Requirements- Minimum education: Higher education – Bachelor's degree 1 year of experience Keywords: support, apoyo, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist