Position Summary: STP is seeking an Application Support Analyst with a technical and analytical focus to provide customer support and resolve incidents in payment systems, collaborating with internal teams. Key Highlights: 1. Technical-analytical role in application support 2. Incident resolution in payment systems 3. Collaboration with development and IT teams STP seeks an Application Support Analyst with a technical and analytical focus to provide customer support and resolve incidents in payment systems. Responsibilities: Provide technical support to corporate clients (fintechs, digital platforms, etc.) Handle incidents via Jira, phone calls, and Slack Analyze logs to identify and trace errors in information flows Perform technical troubleshooting on transactional systems Query and manipulate databases (SQL) for analysis and problem resolution Collaborate with development, IT, and treasury teams to resolve incidents Requirements: Bachelor’s degree in Computer Science, Information Systems, or related field (current student or graduate) Knowledge of Java (code reading and analysis) Proficiency in SQL (queries, inserts, database queries) Experience or knowledge of Web Services / APIs Intermediate-to-advanced English (technical communication ability) A PLUS would be: Experience in technical support within fintech, banking, or payment systems Knowledge of transactional systems or payment processing We Offer: Salary: $17,180 monthly Enhanced Benefits: 30 days’ year-end bonus 14 days’ vacation Profit-sharing (up to 3 months’ salary) Subsidized cafeteria (breakfast and lunch) Training platform Psychological and nutritional support Comprehensive wellness program After 3 months: Major Medical Expense Insurance (immediate family) Life insurance Semi-annual bonus (up to 2 months’ salary, based on performance) After 1 year: Preferential-rate loans (personal, auto, etc.) Interest-free medical loan Location and Work Arrangement: Location: Insurgentes Sur, CDMX Hybrid work model: First 3 months: 100% onsite Thereafter: 3 days office / 2 days remote Working hours: Monday to Friday, 8:00–17:00 -Requirements- Minimum education: Higher education – Bachelor’s degree Less than 1 year of experience Languages: English Age: between 23 and 39 years Skills: Database, Java, Jira, Support, SQL Keywords: support, support, soporte