Technical Support Engineer

Description

Job Summary: This position seeks a technician to provide rapid and effective solutions to users, maintaining professional communication and ensuring the proper functioning of systems and equipment. Key Highlights: 1. Offers professional development in a specialized technical support environment. 2. Join an inclusive and diverse organizational culture. 3. Opportunity to work with a variety of advanced technologies. **Job Objective:** Provide rapid and effective technical solutions to users while maintaining clear and professional communication to ensure the proper functioning of the company's systems and equipment. **Required Knowledge:** * Preventive and corrective maintenance of computer equipment. * Installation and maintenance of email services. * Proficiency in operating systems such as Windows, Linux, and Microsoft cloud solutions. * Handling of IP telephony and digital intercom systems. * Basic knowledge of network communication tools (Telnet, Ping, etc.). **Main Responsibilities:** * Effectively diagnose and resolve technical incidents. * Determine when an issue must be escalated to a second-level support team or specialized areas such as networking, servers, or databases. * Document technical details of each incident to facilitate resolution and subsequent analysis. * Implement minor configuration changes for users, such as permission adjustments or installation of authorized software. **We Offer:** * **Gross Salary:** $14,290\.40 * **Work Schedule:** Monday to Friday * **Statutory Benefits** * **Location:** Santa Fe **Apply through this channel or send your CV via WhatsApp to 5636151477\. We will be happy to clarify any questions you may have.** *At Ventura, we foster a workplace environment grounded in an inclusive, diverse, and supportive organizational culture; therefore, throughout the selection, recruitment, hiring, retention, and development processes, we guarantee a discrimination-free environment and equal opportunity at all times.* *Ventura is committed to acting objectively and with integrity in all its transactions, in compliance with applicable laws and regulations.* Employment Type: Full-time Salary: $14,100\.00 \- $14,290\.00 per month Work Location: On-site employment