TECHNICAL SUPPORT ASSISTANT

Description

WE ARE SEEKING: **TECHNICAL SUPPORT ASSISTANT.** Responsible for providing support to internal and external customers by resolving technical support tickets, and performing preventive and corrective maintenance on computer equipment and peripherals. Will track support processes, document incidents, and ensure operational continuity of systems; requires basic knowledge of hardware, software, and networks. A valid driver's license and availability to travel between different locations are mandatory. **REQUIREMENTS:** * AGE: 25 \- 35 YEARS. * EDUCATION: BACHELOR'S DEGREE. * RESIDENCE LOCATION: QUERÉTARO. * LANGUAGE: ENGLISH. * KNOWLEDGE: CUSTOMER SERVICE AND TECHNICAL SUPPORT. * EXPERIENCE: 1 YEAR. * ABILITY TO DRIVE. * AVAILABILITY: IMMEDIATE. **RESPONSIBILITIES:** 1\.\-Respond to and track technical support tickets. 2\.\-Diagnose and resolve hardware and software failures. 3\.\-Perform preventive and corrective maintenance. 4\.\-Install and configure software, drivers, and operating systems. 5\.\-Provide remote and on-site support. 6\.\-Record activities and solutions in the ticket management platform. 7\.\-Coordinate and track warranties or external technical services. 8\.\-Document procedures and basic user manuals. 10\.\-Assist with local network and access point configuration. 11\.\-Conduct periodic inventories of technological equipment. **WE OFFER:** * WORK SCHEDULE: MONDAY TO FRIDAY, 8:00 A.M. TO 5:30 P.M. * MONTHLY GROSS SALARY OF $17,500. * STATUTORY BENEFITS. * INTEREST-FREE PERSONAL LOANS STARTING FROM THE 4TH MONTH OF EMPLOYMENT. **LOCATION: Carretera Federal 57, Santa Rosa Jáuregui, 76220 Santiago de Querétaro.** **We want to meet you and have you join our team!** Employment type: Full-time, indefinite-term contract Salary: Up to $17,500.00 per month Benefits: * Option for an indefinite-term contract * Complimentary uniforms Application question(s): * The salary shown in the posting is GROSS; are you interested in this position with a net salary of $14,000? Workplace: On-site employment