Operations Manager

Description

Job Summary: We are seeking an Operations Manager with leadership and execution capabilities to coordinate campaigns, events, and optimize processes—ensuring excellence and efficiency. Key Highlights: 1. Key role in the agency with direct impact on growth. 2. Creative, dynamic, and constantly evolving environment. 3. Opportunity to work with emerging talent. **Operations Manager – Katana Talent** At Katana Talent, we are looking for an **Operations Manager** with strong organizational skills, leadership, and execution ability to ensure that everything planned… is delivered with excellence. This role is pivotal within the agency, as it will be responsible for **coordinating the execution of campaigns, events, and internal operations**, guaranteeing efficiency, quality, and compliance at every stage of the process. **What will you do in this role?** You will serve as the operational hub connecting the commercial, talent, and executive teams, ensuring campaigns and projects are executed correctly, orderly, and on time. Your objectives include: * Coordinating content production while ensuring quality and adherence to guidelines. * Executing campaigns while guaranteeing deliverables are met on time and as specified. * Organizing and supervising logistics for events, recordings, and operational activities. * Maintaining alignment among talent, sales, and leadership during execution. * Ensuring efficient execution of all campaigns (corporate\-talent), collaborations, and agency projects, guaranteeing timely, accurate, and high-quality delivery. * Coordinating and supervising the operations team (talent, production, scouting), ensuring cross-departmental alignment and objective achievement. * Optimizing internal processes to improve efficiency, reduce errors, and scale company operations. * Ensuring proper communication across departments (commercial, lead manager, scooter, and talent) to prevent campaign execution failures. * Maintaining control and tracking of deliverables to ensure client and talent satisfaction. * Rapidly and effectively identifying and resolving operational issues. * Reducing operational errors and ensuring clear processes. * Preparing the company’s operational structure for growth and increased campaign volume. Responsibilities: * Ensuring timely, accurate, and high-quality delivery of all campaigns, projects, and deliverables * Ensuring correct execution of commercial strategies from the operations side (ensuring all sold services are delivered properly) * Supervising content production to ensure quality, timelines, and adherence to established guidelines * Coordinating and executing logistics for events, recordings, and operational activities without error * Maintaining the company’s operational efficiency by avoiding delays, errors, and rework * Supervising and being accountable for the performance of the operations team (Talent Manager and Scouter) * Ensuring proper management and coordination of talent across each campaign or project * Guaranteeing effective alignment and communication across departments (commercial, lead manager, talent, and leadership) * Preventing, detecting, and resolving operational incidents during project execution * Identifying operational risks and making timely decisions to mitigate them * Ensuring efficient use of resources (human, material, and time) * Implementing, optimizing, and maintaining clear, organized, and scalable internal processes * Providing continuous operational oversight and generating visibility through reporting * Ensuring client satisfaction through flawless execution Requirements: Academic background: Bachelor’s degree in Business Administration, Business, Marketing, Communications, Business Management Engineering, Industrial Engineering, or related field. Experience: 3\+ years in: \- Operations \- Project coordination \- Production / agencies / marketing \- Team leadership experience Working hours: 10 a.m. to 7 p.m. Monday to Friday. Preferred: Software knowledge: GSuite CRM Excel Slack Trello excel Ads Social media (Facebook, Instagram, TikTok) capcut Canvas Chat GPT What we offer: * Hybrid work model (combining remote work with in-office work as needed) * Statutory benefits * Monday to Friday work schedule * Creative, dynamic, and constantly evolving environment * Opportunity to discover and work with emerging talent * Direct impact on agency growth Work location: Hybrid remote work in Querétaro, Qro.