CUSTOMER SOLUTIONS ASSISTANT

Description

Job Summary: Handle customer service reports, ensuring timely resolutions and providing operational feedback to improve processes. Key Highlights: 1. Customer service management, support, and assistance. 2. Operational feedback to improve processes. 3. Career development plan within the company. Customer Service City: HIDALGO Publication Date: Apr 2, 2026 Schedule: 8:00 AM to 5:00 PM Description: **CUSTOMER SOLUTIONS ASSISTANT** **Position Objective** Timely and effective handling of assigned service reports by conducting daily reviews of each report to address customer requirements using available management tools, thereby delivering satisfactory responses to customer requests. **Job Functions or Activities** Report on services entering Shipment Control by performing daily scans of shipments, supported by visit label and control information, via the CRM\-SOLUCIONA shipment management system, to evaluate and manage customer service, support, and assistance—and provide operational feedback regarding process deviations. Execute customer calls for shipments entered into Shipment Control in a timely and effective manner, following the daily coordination process for shipments and customer calls, to evaluate and manage customer service, support, and assistance—and provide operational feedback regarding process deviations. Generate incident reports for shipments requiring them, by tracking shipment incidents according to operational cycle procedures, to promptly notify and coordinate shipments. Requirements * Minimum Education: High School Diploma / Technical Degree. * Work Experience: More than 6 months. * Proficiency in Basic Microsoft Office applications. * Performance indicator tracking. What We Offer You * Competitive salary * Variable compensation scheme * Benefits exceeding statutory requirements * Career development plan within the company