Description
Job Summary:
We are seeking a Technical Support Assistant for the systems department, focused on customer service, ticket tracking, and incident resolution.
Key Highlights:
1. General support in the systems area
2. Customer attention and support
3. System configurations and maintenance
JOB DESCRIPTION:
* Provide general support to the systems department
* Create and track incident tickets
* Attend to customers
* Respond to customer support WhatsApp messages and social media inquiries
* Review basic virtual server issues
* Generate incident reports
* Perform remote connections and system configurations
Desired Profile:
* Knowledge of Windows and Excel suite (preferred)
* Age between 20 and 30 years
* Degree in systems-related fields (or, if not related, strong interest in the field and solid computer proficiency)
* May be a student, provided work schedule does not conflict with studies
* Proficiency in internet usage, networking, and web navigation
* Willingness to learn about the field
* Good interpersonal skills and customer service orientation
Offered:
* Base salary of $10,000 MXN per month (tax-free)
* Working hours: Monday to Friday, 9 AM to 7 PM (including lunch break)
* Statutory benefits
* Remote work modality
* Company-provided equipment (laptop)
* IMPORTANT: Must reside in Guadalajara, Jalisco (or Greater Guadalajara Metropolitan Area)
Salary: Starting at $10,000.00 MXN per month
Benefits:
* Option for indefinite-term contract
* Remote work
Work Location: Remote employment