Order and Customer Service Agent

Description

Job Summary: We are seeking an Order Service Agent to manage customer requests from start to finish, ensuring an excellent service experience as the liaison between customers and internal departments. Key Highlights: 1. Customer service orientation and problem-solving 2. Job stability and professional development 3. Continuous training and mentoring Position: Order Service Agent **Location:** Guadalajara, Jalisco **Work Mode:** Hybrid **Schedule:** Monday to Friday, 9:00 a.m. to 6:00 p.m. What Will Be Your Mission? Provide timely and professional assistance to our customers’ requests, managing orders from start to finish and ensuring an excellent service experience as the liaison between customers and various internal departments. Key Responsibilities * Handle customer requests and orders via telephone and email. * Process purchase orders in ERP and internal systems (Osticket). * Track orders until successful delivery. * Coordinate with internal departments to resolve incidents, returns, or adjustments. * Verify credit status and required documentation for order fulfillment. * Maintain up-to-date order and customer information in the system. Requirements * Completed high school education. * Minimum of **1 year** of experience in customer service, order handling, or commercial support (call center or electronic channels). * Basic proficiency in **ERP**, Excel, and Microsoft Office suite. * Knowledge of telephone and email customer service. * ISO 9001:2015 standards knowledge is desirable. Ideal Candidate Profile * Customer- and service-oriented. * Clear and assertive communication skills. * Empathy and problem-solving focus. * Ability to work under pressure. * Organizational and follow-up skills. What We Offer * Competitive salary **(fixed \+ variable)**. * Statutory benefits. * Hybrid work mode. * Job stability and professional development. * Continuous training and mentoring. **Why Join Us?** Because we value the people who make up our team. We know success begins with people, and we want you to grow with us. Here, your effort is recognized and your work makes an impact. We are a Mexican company with a firm mission to extend and improve quality of life by enhancing hospital services. Employment Type: Full-time, Indefinite-term Salary: $12,600\.00 \- $14,000\.00 per month Work Location: Hybrid remote work in Guadalajara, Jal.