Job Summary: We are seeking a bilingual Customer Service Agent to provide first-level technical support and international customer service via phone, chat, and email in Querétaro. Key Highlights: 1. First-level technical support with training 2. International customer service 3. Documentation and reporting functions At TCS Querétaro, we are recruiting bilingual Customer Service Agents. Work Location: - Pie de la cuesta, Jardines de la Hacienda or Campo militar *You must be available to work at any of these locations (location is not selectable) Initial contact is made via email. Requirements: - Availability to work from office in Querétaro - Minimum 80% spoken English - Availability for shift rotation - Minimum education level: High school diploma (proof required) Main Responsibilities: - Provide first-level technical support (experience not required; training provided) - International customer service - Documentation and reporting - Ticket handling - Phone, chat, and email support We Offer: - Indefinite-term direct contract - 100% payroll salary - Salary range from 15,000 to 25,000 MXN (negotiable based on experience) Benefits: - 12 vacation days in the first year [increasing per legal requirements] - 25% vacation bonus - 30-day Christmas bonus - Major Medical Expense Insurance - Life Insurance - Monthly food vouchers worth $590 MXN Be part of our team! Tata Consultancy Services is an equal opportunity employer; our commitment to diversity and inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge and competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation or any other characteristic. We encourage anyone interested in building a career in TCS to participate in our recruitment and selection process.-Requirements- Minimum Education: Upper secondary education – General High School Diploma 1 year of experience Languages: English Keywords: service, service, demonstrator, fair representative, traveling salesperson, agent, representative, agent, representative