Support Analyst

Description

Job Summary: FOTOLIFE is seeking a Support Analyst to ensure correct and timely assistance, performing equipment installation, tracking maintenance and projects, and generating productivity reports. Key Highlights: 1. Ensure correct and timely support assistance 2. Establish best practices in technical support 3. Develop projects and provide second- and third-level support **FOTOLIFE is seeking a Support Analyst in Querétaro, Querétaro** -------------------------------------------------------------- We are Fotolife, an international Mexican company, and we are looking for a Support Analyst at our Corporate Office. Location: El Refugio / La Pradera area. RESPONSIBILITIES: * Ensure that support assistance is correct and timely. * Install computer equipment and printers. * Track corrective and preventive maintenance plans. * Establish best practices across the entire technical support process. * Generate daily, weekly, and monthly reports on technical support productivity. * Provide second- and third-level support. * Project development. * Complaint follow-up. * Software and local network installation. REQUIREMENTS: * Bachelor's degree or Engineering in: Computer Systems, Informatics, Information Technologies, or related fields. * Minimum 1 year of verifiable experience in this role. WE OFFER: * Statutory benefits and above. Work schedules are variable, from 8 AM to 6 PM, Monday through Sunday; occasionally rotating between 8 AM and 8 PM, with rotating days off during the week. **Desired education level:** Higher education \- graduated **Desired experience level:** Expert level **Departmental function:** Technology / Internet **Industry:** Retail / Retail trade **Skills:** * Technical support *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69f8d5b23a00003c00917dc9\&source\=indeed*