Technical Support Engineer

Description

Position Summary: We are seeking on-site technical support staff to assist customers, document incidents, and resolve hardware and software issues. Key Highlights: 1. Provide first-level technical support at various locations. 2. Customer interaction and incident documentation. 3. Troubleshooting laptops, desktops, and printers. At TCS Querétaro, we are recruiting on-site Technical Support staff Requirements: Must have convenient transportation access between Apodaca, San Nicolás de los Garza, Monterrey, and Pesquería (support is provided at any of the offices located in these areas) Availability for shift rotation Main Responsibilities: Provide first-level technical support Customer interaction Documentation and reporting Ticket handling Basic knowledge of networking and cabling Microsoft Office 365 Suite Troubleshooting laptops and desktops Basic printer configuration We Offer: Indefinite-term direct employment contract 100% payroll salary Benefits: 12 vacation days in the first year [increasing in accordance with applicable law] 25% vacation bonus 30-day Christmas bonus Major Medical Expense Insurance Life Insurance Monthly food vouchers worth $590 Be part of our team! Tata Consultancy Services is an equal opportunity employer. Our commitment to diversity and inclusion drives our efforts to provide equal opportunities to all candidates who meet our required knowledge and competency needs, regardless of socioeconomic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation, or other characteristics. We encourage you to apply to our recruitment processes and build your career within our organization.-Requirements- Minimum education: Upper secondary education – Technological High School Diploma 1 year of experience Keywords: engineers, ingeniera, ing, engineer, apoyo, support, soporte